Astana Hub is actively looking for a 2nd Line Desktop Engineer at the TUMO Center in Astana. We are looking for a candidate with knowledge in the field of desktop systems/end-user computing support, as well as a good understanding of IT infrastructure, networks and security. The candidate must be prepared to work in an ITIL-based Service Desk environment. This role requires the support of a fleet of devices consisting of a combination of Apple macOS and Chromebooks, as well as peripherals such as printers, tablets, audio and video equipment needed to support educational and organizational activities.

TUMO is an innovative center for continuing education, which allows teenagers to independently pave the way for learning. Founded in 2011 in Yerevan, Armenia, TUMO has since expanded worldwide, opening centers in Berlin, Paris, Lisbon and other cities. At the TUMO Astana Center, students choose from a variety of interdisciplinary fields, including animation, 3D modeling, programming, robotics, cinematography, graphic design, music, game development, drawing and photography, combining independent study with workshops conducted by professionals.

TUMO's mission is to unlock the full potential of learning in the world by providing innovative educational resources accessible to everyone.

The position of 2nd Line Desktop Engineer is of great operational importance to TUMO, as it will not only be responsible for solving the problems faced by TUMO students and staff, but also serve as the "eyes and ears" on site, contributing to continuous improvement for all stakeholders.

Your Experience / About You

• You are passionate about keeping up to date with the latest technologies and best practices.

• You know how to prioritize and change priorities as needed.

• They are patient in the face of inevitable technical and cultural challenges.

• You have perseverance and innovative thinking when looking for technical solutions.

• You have strong team skills and a can-do attitude.

• You know how to instill and maintain this attitude in future team members.

• You are a proponent of continuous improvement.

• We are passionate about what a good result should look like.

• You are able to instill a mindset for continuous improvement in the team.

• Always use judgment and find the best solution with justification.

• You have excellent oral, written and presentation communication skills.

• You know how to work effectively under tight deadlines.

• You feel confident in interdisciplinary interaction with department heads.

• You have a deep knowledge of network concepts and protocols.

Responsibilities:

• A managed Service Desk.

• Managed IT infrastructure and networks.

• As TUMO operates within a regulatory environment that complies with the requirements of the EU GDPR, knowledge of best practices in cybersecurity and information security is of paramount importance. This affects the setup of Mac workstations, laptops, Chromebooks, etc.

• The main focus of this role is to support the Service Desk. Requests can be escalated through TUMO's Service Desk to an international team based in Armenia, if necessary.

• Perform other tasks as needed.

Qualification requirements:

• Managing end-user computing devices on macOS using JAMF/Mosyle or a similar MDM solution for Apple

• Knowledge and experience of working with Microsoft Active Directory

• User Management in Google Workspace

• Support for audio-visual equipment (audio, projectors, televisions)

• Strong analytical and organizational skills.

Conditions:

• The salary level is discussed based on the results of successful completion of the selection stages and depends on your qualifications;

• Willingness to complete training at the TUMO head office;

• Work in a team of highly qualified specialists;

• Interesting tasks, expansion of professional contacts, international projects, etc.;

• Working hours are from 09.00 to 18.30, 5/2;

• A comfortable, modern, bright office on the left bank (Expo).

Email address: info.astana@tumo.kz