Head of the Operations Department

The vacancy has been archived and is no longer active

Main requirements

We are looking for The head of the operations department, who will be responsible for the organization, optimization and uninterrupted control of daily work processes related to ensuring the collection of orders by robots.

What you will do

Provide the operational activities of autonomous mobile robots collecting orders in customer warehouses.
Monitor ensure uninterrupted operational processes and quickly eliminate any problems that arise failures. Manage incidents and failures.
To be the key contact person of the customer's warehouse operations department for questions on robots and organization of work processes; to accompany the client in Operational issues: training, problem solving, process optimization.
Curate the daily work of the team: task allocation, shift planning, and performance monitoring.
Set KPIs for the operations department team and track their implementation; constantly analyze the effectiveness of processes and implement improvements to increase productivity.
Organize Employee training: technical skills of working with AMR, procedures maintenance, security.
Motivate to form a team and a culture of quality and responsibility.
Organize and coordinate the work of the robot's primary maintenance team: diagnostics, cleaning, and component replacement.
Provide high level of Customer satisfaction (CSAT) through quality operational support.
To manage the process of replacing components if necessary (batteries, sensors, wheels).
Provide compliance with safety standards when servicing robots.
Coordinate work with the engineering department on complex technical issues and upgrades.
Develop and implement standards of operational procedures (SOP) for the work of the team in warehouses.