Technical Support Specialist (IT)
Almaty
Full-time
Full-time
The vacancy has been archived and is no longer active
Main requirements
We are looking for a specialist who will become part of our team and will help clients effectively use the software solutions we have developed.
Requirements:
- good oral and written communication skills;
- confident PC ownership;
ability to analyze and solve technical problems;
responsibility, attentiveness and the desire to develop;
the ability to quickly learn new software products;
ability to work in a team;
experience in technical support will be an advantage.
What you will do
- to advise clients on the operation of the company's software products;
- accept and process user requests;
- diagnose the causes of errors;
- reproduce and document the problems found;
- interact with analysts and developers to solve complex problems;
- monitor the execution of requests and inform clients about the progress of work;
- Participate in testing new features before release;
- maintain an internal knowledge base and documentation.
What we offer
- participation in software development and implementation projects;
- the opportunity for professional growth in the areas of analytics, testing, project management and development;
- training at the expense of the company;
- official employment;
- stable salary and bonus system;
- a comfortable office and a friendly team of professionals.
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