Senior Business Analyst

The candidate brings 5+ years of experience as a Business Analyst, Product Business Analyst, or Functional Analyst
Experience with process mapping techniques and tools
Ability to create epics, user stories, and clear acceptance criteria
Experience translating ambiguous business needs into structured requirements
Strong communication skills with the ability to work across business and technical teams
Experience working in integration heavy environments
Experience in travel, TMC, airline, booking, fulfilment, payments, or finance operations domains
Understanding of corporate travel booking flows including air, hotel, and car reservations
Familiarity with GDS, online booking tools, or travel APIs

Define current and future workflows across booking, fulfilment, servicing, payments, finance operations, and back office processes
Facilitate workshops with stakeholders from business, product, operations, finance, and engineering
Break down high level capabilities into epics, features, work packages, user stories, and acceptance criteria
Document business rules, exception scenarios, operational handoffs, and system interactions
Support gap analysis between legacy processes and the target operating model
Collaborate with architects and consultants to align business requirements with solution design
Identify dependencies, assumptions, risks, and open questions to support delivery planning
Contribute to building a cohesive end to end operating model that connects all platform components