Implementation Specialist
Astana
Full-time
Full-time
Main requirements
* Compulsory fluency in the Kazakh language — oral and written communication;
* Willingness to regularly answer incoming calls and provide user advice in Kazakh and Russian;
* Good oral and written communication skills;
* Experience working with users, maintaining or implementing IT systems is desirable;
* Understanding how IT systems and web services work;
* Ability to explain complex things clearly to users without technical experience;
* Attentiveness, responsibility and stress tolerance;
* Willingness to learn and quickly understand new services;
* Willingness to travel to the regions of Kazakhstan;
* Experience working with Jira, Service Desk or similar systems will be a plus.
What you will do
Support and implementation of a digital project for users: consultations, training in working with the system, receiving and processing requests, initial analysis of emerging issues and interaction with the development team.
Responsibilities
* Advising users on how to work with the system;
* Receiving and processing incoming phone calls from users;
* Conducting training and demonstrations of the system's functionality;
* User support at the implementation stage;
* Collecting and analyzing user feedback;
* Registration and processing of requests and emerging issues;
* Initial error analysis and transfer of technical issues to the development team;
* Monitoring the resolution of requests and informing users about the status;
* Preparation of instructions and materials for users;
* Participate in testing new features and improvements;
* Interaction with customers, users and the internal project team.
What we offer
* Office in a modern business center;
* A young friendly team.
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