Microbusiness loses up to 30% of applications in messengers. I show how a regular Telegram bot takes over auto-responses, reminders, and a customer base — without Bitrix and expensive integrations.

"We don't have time to respond to customers" is a typical complaint of a microbusiness. 80% of sole proprietors and small companies sell in messengers, but up to a third of dialogues remain unanswered for more than an hour. Classic CRMs require time, budget, and integrators.

What does a bot assistant do in Telegram? • Auto—answers by keywords - instantly responds to "price?", "work schedule" and other frequent questions. • Delayed reminders — the owner writes "Remind me to call in 30 minutes" and definitely does not forget. • Automatic contact saving — no more chaos in Excel spreadsheets. • Simple statistics — number of dialogues, average response time, order conversion.

The result is based on the real example of a flower delivery service: the average response time decreased from 1 hour 45 minutes to 5 minutes, closed orders became 27 instead of 18, the share of "forgotten" leads fell from 12% to 3%.

Development plan for the next quarter:

1. A web cabinet with a visual script editor.
2. Integration of Kazakhstan's payment systems.
3. AI-based dialog analytics, so that the bot itself offers the best answer.

Why is it useful for the Astana Hub ecosystem: • Helps local businesses to digitize in just an evening. • Creates demand for IT services and new jobs. • Provides Kazakhstan with an exportable SaaS product.

About the author Egor is a web developer with eight years of experience. Participated in Microsoft projects, launched corporate portals and complex integrations. For the past two years, he has been focusing on implementing AI where necessary, as well as automating routine tasks not only for the business, but also for the development department.

Contact: Telegram @egor_sidorenko_work, e-mail egor201240@gmail.com