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Feedback loops for IT teams: POCLAC OS tool of the Spotify framework

As part of our Spotify Agile scaling model at the bank, we are actively implementing feedback mechanisms tailored for IT teams.

One of the key elements is meetings in the POCLAC (Product Owner + Chapter Lead + Agile Coach), which are held regularly to ensure effective employee development.

Our specifics:

+ Within the Spotify model, there are chapter associations* for professional activities within the tribe**+ The chapter consists of 3-8 employees. We have even more 🙁+ Chapter Lead** develops the hard skills of the chapter members on a regular basis + we conduct POCLAC once every 6 months

+ We Are Talking about IPR (Individual Development Path)

+ We are voicing our wishes for the development of Soft&Hard skills + What is the skill development increment that we will discuss with an employee in 2 quarters

Introductory data

  • We have more than 100 employees in our tribe
  • 4 chapters, although the number of participants should already be clearly 2 times more
  • 75% of Triba employees are members of chapters
  • employees of 6 IT teams participated in POCLAC

Date: April 1, 2025 FULL name @Fedya Frontend

Role in the Frontend developer team

Who gives feedback@Ivanov Ivan (CL) @Sidorov Sidor (PO) Dmitry Vatyutov (Agile Coach)

Within the framework of soft skills, it is necessary to introduce an assessment scale:For example: 0 - lack of skill

1- Entry level

2 - sufficient level

3 - senior level, we have 4 blocks in the matrix with 4-5 questions each.

And then, after grading, you collect the average score on PO+CL+AC and compare it with the grade that the employee gave himself.

We took a fairly high pace and 70 meetings were held in three weeks. After the meeting, we identified several key recommendations for ourselves in the future and for those who read me.,

  1. Schedule optimization: It is recommended to limit the number of meetings to two per day. This allows the participants to fully focus on the discussion and avoid overwork.
  2. Minimum duration: The meeting should last at least 45 minutes to provide enough time for constructive dialogue and in-depth analysis.
  3. Comprehensive assessment of soft skills: We use a matrix of at least 15 questions to evaluate teamwork, self-development, reaction to difficulties, and participation in cross-functional projects. (Ready to share on request)
  4. Evaluation of hard skills: To evaluate technical skills, we use Star Map, having previously agreed on the necessary competencies for each role (developer, tester, analyst, etc.).
  5. The DO, SHOW, TELL method: To effectively master new skills, we use the "Do, show, tell" approach. An employee first learns a skill, then demonstrates its application in practice and shares his experience with colleagues.

These principles allow us to create an effective feedback system that promotes the growth and development of IT teams in the context of our Agile framework, Spotify.

...

A Glossary Chapter is a group of people with similar skills and expertise (for example, frontend developers or testers) who are united to share knowledge, develop competencies, and ensure consistency of technical approaches throughout the organization, while remaining part of cross-functional product teams (so-called "squads" or "squads").

A Chapter Leader is a person responsible for developing competencies and ensuring consistency of technical practices within their "chapter" (a group of specialists with the same skills). They mentor, share knowledge, organize training, and ensure that chapter members follow best practices while remaining part of their product teams. teams.

A Tribe is a cross-functional team focused on the design and development of a specific product or service within the framework of an Agile methodology.

Usually, a tribe consists of several product teams (Squads), each of which has all the necessary competencies for autonomous operation. The tribe may also include Chapter Leaders, Agile Coaches, and other specialists needed to achieve the tribe's goals.

P.S. If you want to get a matrix for evaluating Soft skills and recommendations on how to build a scale for evaluating employees.:+ please like this post+ subscribe to my Telegram channel @Innovator FAQ+ share the post with your friends and colleagues, add information and I will share the materials with you...

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Dmitry Vatyutov

April 2, 2025 18:19

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