Binance: Financial Derivatives Specialist (Customer Support)

Краткое описание

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users

Basic requirements (education, skills):

• Bachelor’s degree or diploma, preferably in finance-related major;

• Prior customer support experience with exposure to an e-commerce or financial industry background is a must;

• Excellent communication skill in English; additional knowledge of other Asian languages would be an advantage;

• Familiar with CS operation and business processes, with a strong ability for problem solving and strong number driven approach.

What you will be doing (functional duties):

• Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers;

• Solve customer complaint issues, and create and document report analysis;

• Optimize customer complaint processes and improve service quality;

• Handle unpredictable emergencies in an efficient and timely manner;

• Perform adhoc tasks and reports assigned by shift leader and/or managers.

What we offer (social package, benefits, bonuses):

• Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry;
• Fast moving, challenging and unique business problems;
• International work environment and flat organisation;
• Great career development opportunities in a growing company;
• Possibility for relocation and international transfers mid-career;
• Competitive salary;
• Flexible working hours, Casual work attire.