Digital Bridge 2022: How GovTech Initiatives Improve Government Services

At the International Forum Digital Bridge 2022, a panel session with the leaders of the IT industry of Kazakhstan was held. The experts presented their new ideas for developing digitalization in the country.

Kazakhstani technoparks exhibited IT breakthroughs in the domain of GovTech during a panel discussion with Kazakhstan's Minister of Digital Development, Innovation, and Aerospace Industry Bagdat Mussin, intending to boost the speed and efficiency of providing public services to the populace.

The panel session's topic was "GovTech Development in Kazakhstan: Collaboration with Business." GovTech refers to the direction in which startups, innovative companies, and the government utilize new technologies to digitize government products and services. During the panel session, special emphasis was put on expanding Kazakhstani citizens' access to public services.

"The Smart Bridge portal enabled fast development of GovTech; the government has a tool to access data for businesses. The popularization of FinTech among the population became a catalyst for bringing government services into banking applications. It became very convenient for citizens as they were allowed to access information from various platforms," said Minister Bagdat Mussin.

The GovTech industry in Kazakhstan is also actively integrating into the banking sector. Thanks to the government and business collaboration, traditional services are moving online and becoming more convenient and accessible for citizens of Kazakhstan. According to Mikhail Lomtadze, co-founder and head of, the company continues to improve its services so that citizens can enjoy all the benefits of digital technology. It is noted that only in 8 months of 2022, about 8.5 million Kazakhstani citizens visited the section of State Services in the application

"The mission of is to create innovative products that improve the lives of Kazakhstani citizens. The guiding principle of our work is what benefits Kazakhstan, and its citizens is beneficial to Being an entirely Kazakhstani-founded business, fills us with immense pride. Nowhere else do they offer the services that Kazakhstan does now! We will constantly strive to impress and satisfy citizens of Kazakhstan with the most current, simple, and convenient online services," said Mikhail Lomtadze.

The matter of purchasing real estate was also not overlooked. According to Suyenish Abdildin, Chairman of the Board of NC JSC State Corporation "Government for Citizens, » Blockchain technology was developed.

"To ensure the transparency of all purchase and sale transaction processes, we have developed a blockchain infrastructure. Kazakhstani citizens can register the necessary contracts online without going to Community Service Centers. As part of the Digital Mortgage Project, which we implemented with banks in Kazakhstan, 36 thousand real estate pledge agreements were registered. The registration process takes three hours and reduces the load on CSCs by a factor of five. The key benefits of the innovation are the elimination of transaction corruption concerns and the potential savings of up to 169 million tenge for citizens," he added.

The session was also attended by Chairman of the Board of Directors of BI Group Holding Aidyn Rakhimbayev, CEO of Freedom Holding Corp. Timur Turlov, Chairman of the Management Board of Halyk Bank Umut Shayakhmetova, and Chairman of the Board JSC “Otbasy Bank” Lyazzat Ibragimova.

International Forum Digital Bridge has been held annually in Astana since 2018. This year the business program of the forum includes 45-panel sessions. An exhibition of technoparks, IT startup Alley, IT schools exhibition, IT jobs fair, and Astana Hub Battle competition are presented.

The organizers are the Ministry of digital development, innovations, and the aerospace industry of Kazakhstan, Astana Akimat, and International Technopark of IT Startups Astana Hub.

General sponsor of the forum - Sponsors and partners - Kazakhtelecom, Freedom bank, Tengizchevroil, My Car, Tech culture, Huawei, G42, Halyk Bank, Bigroup, Prime source, Glovo, SF, Leica, BI Group, OneWeb, Citix.

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