The project was implemented with strategic support from Astana Hub and the Ministry of Artificial Intelligence and Digital Development of the Republic of Kazakhstan, using Microsoft’s GPU infrastructure*.
“Cybernet AI’s development enables Turkic-speaking countries to scale digital services and customer support in their native languages using artificial intelligence, without sacrificing quality and at an affordable cost. For Kazakhstan, this marks a shift from being a consumer of global AI solutions to becoming a developer of proprietary technologies that can compete internationally,” said Tanat Uskembayev, Managing Director of Astana Hub.
The model was trained on Kazakh, Turkish, Uzbek, Kyrgyz, Azerbaijani, and Tatar, and it also accurately recognizes mixed Turkic–Russian speech — a format widely used in real-life customer interactions with businesses and in public service delivery.
Until now, Kazakhstan, like other countries in Central Asia, has been forced to rely on international ASR models primarily optimized for English. Such solutions often fail to account for Turkic phonetics, regional accents, and code-switching, limiting the quality of voice-based AI services.
Cybernet AI took a different approach: the company developed its own model within the region and for the region, embedding the linguistic features of modern Turkic languages directly into its architecture.
“We deliberately refused to adapt English-language models and instead built an ASR system that natively understands natural, mixed conversational speech. This makes our work not just another technology product, but a meaningful contribution to building a local AI ecosystem and strengthening Kazakhstan’s technological sovereignty,” said Rashid Ismailov, CTO of Cybernet AI.
The new ASR model is designed for organizations that handle large volumes of voice communications, including banks and financial institutions, telecom operators, contact centers of all sizes, logistics and service companies, and government agencies providing public services.
The developers believe the model will help reduce customer support costs by enabling 24/7 service availability in the most in-demand voice-based format.
The model is resilient to background noise, accents, and language switching within a single sentence, and it delivers consistently high accuracy across a wide range of use cases — from fintech to government services.
Background
Cybernet AI is an Astana Hub participant specializing in secure enterprise AI solutions for contact centers in banks, fintech companies, and other regulated industries. The company’s platform delivers high performance, controlled scalability, and significant reductions in operational costs while ensuring strict compliance with security standards and regulatory requirements.
Cybernet AI operates in Kazakhstan, Uzbekistan, Kyrgyzstan, the United States, Mexico, and Egypt, and also delivers projects in the United Kingdom and EU countries. The company’s solutions support 34 languages, including Kazakh, Uzbek, Russian, English, Arabic, and Spanish.
* As part of the international Microsoft for Startups program
Illustration created using artificial intelligence.
The project was implemented with strategic support from Astana Hub and the Ministry of Artificial Intelligence and Digital Development of the Republic of Kazakhstan, using Microsoft’s GPU infrastructure*.
“Cybernet AI’s development enables Turkic-speaking countries to scale digital services and customer support in their native languages using artificial intelligence, without sacrificing quality and at an affordable cost. For Kazakhstan, this marks a shift from being a consumer of global AI solutions to becoming a developer of proprietary technologies that can compete internationally,” said Tanat Uskembayev, Managing Director of Astana Hub.
The model was trained on Kazakh, Turkish, Uzbek, Kyrgyz, Azerbaijani, and Tatar, and it also accurately recognizes mixed Turkic–Russian speech — a format widely used in real-life customer interactions with businesses and in public service delivery.
Until now, Kazakhstan, like other countries in Central Asia, has been forced to rely on international ASR models primarily optimized for English. Such solutions often fail to account for Turkic phonetics, regional accents, and code-switching, limiting the quality of voice-based AI services.
Cybernet AI took a different approach: the company developed its own model within the region and for the region, embedding the linguistic features of modern Turkic languages directly into its architecture.
“We deliberately refused to adapt English-language models and instead built an ASR system that natively understands natural, mixed conversational speech. This makes our work not just another technology product, but a meaningful contribution to building a local AI ecosystem and strengthening Kazakhstan’s technological sovereignty,” said Rashid Ismailov, CTO of Cybernet AI.
The new ASR model is designed for organizations that handle large volumes of voice communications, including banks and financial institutions, telecom operators, contact centers of all sizes, logistics and service companies, and government agencies providing public services.
The developers believe the model will help reduce customer support costs by enabling 24/7 service availability in the most in-demand voice-based format.
The model is resilient to background noise, accents, and language switching within a single sentence, and it delivers consistently high accuracy across a wide range of use cases — from fintech to government services.
Background
Cybernet AI is an Astana Hub participant specializing in secure enterprise AI solutions for contact centers in banks, fintech companies, and other regulated industries. The company’s platform delivers high performance, controlled scalability, and significant reductions in operational costs while ensuring strict compliance with security standards and regulatory requirements.
Cybernet AI operates in Kazakhstan, Uzbekistan, Kyrgyzstan, the United States, Mexico, and Egypt, and also delivers projects in the United Kingdom and EU countries. The company’s solutions support 34 languages, including Kazakh, Uzbek, Russian, English, Arabic, and Spanish.
* As part of the international Microsoft for Startups program
Illustration created using artificial intelligence.
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