The application interface looks the same for Bitrix24 and for amoCRM, except for the handset icon, which the application collapses upon clicking on: Bitrix has it on the right, and amoCRM has it on the left.In this article, we will show all the functions using the example of Bitrix24.

The intuitive interface displays all the main functions of the softphone. Therefore, to receive a call, press the green button, just like on all devices. To reject it, click on the red one.

To make an outgoing call, enter the contact's number or name in the input field on the left. If this is a known customer's number, a prompt will pop up.

Press Enter, and the call will go to Asterisk.

Briefly:

By clicking on the name of the interlocutor during the call, his CRM card will open.

If you did not create the card, but you have an Itgrix connector installed, the card will be created automatically upon an incoming or outgoing call from an unknown number.

By pressing one button, a menu of transfers to the employee's internal number pops up. For a quick search, you can enter the number in the panel at the bottom. Enter the employee's internal number and press Enter.

As soon as the employee picks up the phone, talk to them and click the arrow icon. This way your call will be transferred to a colleague.

The interface allows you to enter an employee's internal phone number when calling the company's general number.

Pause the call to be able to make other calls in parallel.

How to make a parallel call:

- Dial a number through the main panel on the left (Incoming Call section)

- Dial a number in the transfer panel to internal numbers

Press the Mute button so that the other person can't hear you.

• Online — all calls reach the manager
• Do not disturb — calls will be received and immediately rejected with the Busy status
• Offline calls will not be received at all

When we switch to "Offline", we disconnect from Asterisk. When we switch to "Online" / "Do not disturb", Asterisk is connected again.

Access rights for all users to connect to Asterisk are set up in one interface inside the application.

• Full information about the Asterphone in Bitrix24 is here.
• Full information about the Asterphone in amoCRM is here.
• If you have any questions about installing or configuring the app, please contact our technical support.

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