Support engineer (Thai project)

We are looking for talented, motivated professionals who are ready to learn quickly and provide high-quality functional and technical assistance to our clients.

You will be required to study the operation of a complex system in a short time, understand its features, and learn how to apply the system's capabilities in practice.

Key responsibilities:

incidents, tasks, and problem resolution;
collecting, preparing, and cleansing of data for incidents following the instructions;
documentation of already realized solutions (e.g.: training materials, user guides);
an analytical mindset and the ability to use your academic knowledge to tackle specific business problems;
capability to see beyond a single issue, understanding its possible broader implications, developing an understanding of system interactions;
confident English level (B1+).

Required working knowledge of:

ticketing tools/systems;
basic networking components and concepts(network, sub-network, network mask, IP, FQDN, DNS, Firewall, router, switch);
SQL, PL/SQL enough to prepare a typical report or work-around for incident resolution.

Nice to have:

Ability to read code and understand the logic of program components written on Java, Pro*C, Linux shell (KSH, Bash, etc.), PL/SQL, Python

Great benefits:

Salary to be discussed on the results of the interview;
Official contract in accordance with country legislation;
Flexible work format: remotely;
Benefits program: compensation of Professional, Workplace, Health, Children, Sports, Services, Culture expenses by your choice;
Working with an international team on exciting and challenging projects;
Great opportunity to realize your professional potential and fulfill your career ambitions.

Job Type

Remote work

Type employment

Full-time

Required education level

Direction

Information Technology

Required Education Level

Work experience

Salary

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