Netcracker is a forward-looking IT company that develops and delivers mission-critical software solutions for leading communication service providers worldwide. Since 1993, we have demonstrated steady growth and maintained a strong market position thanks to our talented team and deep technological expertise. We continue to succeed because we know how to attract and retain the best professionals. If you are ready to grow and want your skills to be recognized and valued — join us.

IT Help Desk Intern

Responsibilities

• Assist with handling Help Desk L1/L2 incidents (under the supervision of experienced specialists).

• Perform initial troubleshooting and escalate/transfer tasks to the next support level.

• Configure workstations and peripheral devices (PCs, printers, mobile devices).

• Install and update software according to provided instructions.

• Work with the Service Desk system (create, process, and update tickets).

• Contribute to documenting solutions and creating user guides/instructions.

• Consult users on common issues and standard requests.

• Provide on-site office user support (under the supervision of experienced specialists).

Requirements

• 4th-year students or graduates of a technical university (IT / Computer Science / Electronics).

• Basic knowledge of Windows (installation, configuration, working with software).

• Understanding of basic networking principles (IP addressing, DNS, DHCP, VPN — at a basic level).

• Strong desire to grow in technical support and system administration.

• Attentiveness, responsibility, and strong communication skills with colleagues and users.

• English sufficient to read technical documentation; certificates are a plus or willingness to take an online test.

Skills (Nice to have)

• Experience assembling/configuring PCs or participation in academic IT projects.

• Knowledge of office applications (MS Office, Outlook).

• Ability to use remote support tools (RDP, Remote Assistance).

• Understanding of ITIL processes (an advantage, but not mandatory).

• Basic skills in searching for and resolving common issues (Google, forums, documentation, AI tools).

Conditions

• Possibility to combine the internship with studies.

• Attractive benefits package: competitive salary, comfortable modern office, medical insurance.

• Salary is discussed individually with the successful candidate.

• Official employment (staff position).