Binance. Technical support specialist (API Agent)

Brief description of the vacancy

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate

What to do (functional responsibilities):

• Manage and provide support for backend applications including API integration to our platforms;
• Configure and troubleshoot issues received from users via our Zendesk ticketing system;
• Escalate issues based on comprehensive reporting of one’s work, and analyze the business requirements and feedback from others to create and maintain documentation;
• Coordinate with local team members to provide technical support, maintenance and resolution of issues.

What we expect from the candidate:

• Fluent ability in English;
• Some programming background is a big plus;
• Bachelor’s degree or higher in a technical field (Computer Science a big plus);
• Knowledgeable in hardware and software applications, installation, configuration, and maintenance of the data warehouse; and operating systems such as Windows/Linux/iOS;
• Prior exposure to data warehouse, prior experience working in IT Services or B2B after-sale service;
• Strong logical and analytical mindset with a high sense of responsibility and teamwork is a must;
• Able to work under pressure and solve problems independently whilst holding strong communication skills.

What we offer (social package, benefits, bonuses):

Working at Binance:

•  Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry;
• Fast moving, challenging and unique business problems;
• International work environment and flat organisation;
•  Great career development opportunities in a growing company;
• Possibility for relocation and international transfers mid-career;
•  Competitive salary;
• Flexible working hours, Casual work attire.