Head of IT

Income level not specified
Astana

We need a specialist with 5+ years of experience in IT infrastructure, a deep understanding of networks, servers, IP telephony, and experience in forming or rebuilding an IT team, including in a remote format. It is important to have a systematic mindset, calmness in incidents, focus on results and willingness to be responsible for the technical outcome and order in the infrastructure.

This is not a "hands-off manager" position. This is a role for a person who designed networks himself, raised telephony, dealt with servers — and now knows how to build a team's system work, including remotely.

The format of the work

Start: full-time presence in the office in Karaganda for at least 1-2 months (onboarding, auditing, immersion in processes and the team).
Then: (if you do not live in Karaganda) switch to the remote management format from another city with regular visits to the office (at least once a month).

Team: up to 5 technical specialists + dedicated GPH specialists (DevOps, Telephony specialist, Network Specialist).

Tasks: organization of the Service Desk, uninterrupted operation of the server infrastructure, IP telephony, implementation of AI call centers.

What will you do?

Fully responsible for the technical result of the IT department.
To form and rebuild the IT department for real tasks (part of the team is local, part is distributed).
Strictly prioritize tasks and manage the team's workload, including in a remote format (online planning, reporting).
Personally participate in complex technical solutions and architecture.
Be the 3rd line in incidents where "everything has already been tried."
Design and monitor the implementation of AI solutions, IP telephony, server and network solutions.
To bring order to the infrastructure and processes systematically, to build stable processes that work even without the physical presence of the head.

Mandatory experience

5+ years in infrastructure IT.
Real-world experience in forming or rebuilding an IT team.
Deep understanding of networks: TCP/IP, VLAN, routing, VPN, NAT.
Practical experience with IP telephony: SIP, VoIP, Asterisk/FreePBX or analogues.
Server infrastructure: Windows Server and/or Linux, virtualization, fault tolerance.
Experience in implementing solutions from external clients.
Willingness to be responsible for the outcome.
Experience in remote management of a distributed team, or at least the willingness to quickly integrate into such a format.

We definitely won't be suitable if you

They were in charge, but they didn't get involved in technology.
You get lost in accidents.
You don't know how to say no to unrealistic deadlines.
You ignore the documentation.
They are used to a sterile environment without chaos and are not ready to restore order in stages.
We are not ready to combine the start period in the office and further remote format with periodic business trips.

That would be a plus

Call center projects.
Integration of AI/bots/voice assistants.
Monitoring and logging.
Work on SLA and service metrics.

Personal qualities

Systems thinking.
Calmness in incidents.
Demanding of yourself and your team.
Result orientation.
The ability to build transparent processes and communications in a distributed team (online rituals, incident response rules, reporting).

The first months

In the office, with the transfer to the remote

Audit of infrastructure and projects.
Division of responsibility within the team.
Restoring order to tasks and processes.
Reducing recurring technical issues.
Setting up the remote control format: regulations, communication channels, dashboards, reporting, on-call processes.

This is a role for a strong technical leader, not for an "IT coordinator" who appears in the office once a month and "looks at reports."

Additional technical knowledge

Telephony and real-time communications