Two startups emerged as winners, each set to receive up to 1 million tenge in funding from Astana Hub to further develop their projects:

• Datateam won in the category "AI-Based Solution for the Unified Contact Center 1414." The team created an AI-driven chatbot using local language models to optimize contact center operations. This chatbot reduces the workload on operators while providing high-quality support in Kazakh and Russian. The solution’s uniqueness lies in its use of Retrieval-Augmented Generation (RAG) technology, with Qwen2 for text generation and BGE-M3 for embedding, enabling easy updates and data privacy.

• SmartProctor.pro won in the category "Platform for Online Theoretical Exams." This cloud-based proctoring platform offers a comprehensive system that supports multiple question formats, tab control, second-screen monitoring, and face and voice recognition. Proctors can oversee up to 30 candidates simultaneously, with automated student distribution and violation reporting. Core features include biometric identification, automated result verification, and fraud prevention.

The challenge served as a key initiative to support startups and foster innovation in Kazakhstan. Participants had access to experienced mentors, enabling them to refine their projects to meet market demands.

Negotiations are underway with the winners for collaboration on further implementation of their solutions across various sectors. Detailed work on technology integration is planned, aiming to enhance citizen services and streamline processes within the Unified Contact Center and beyond.