Price: 0
Number of applications: 15
13.02.26 (inclusive)
Формы вознаграждения и эффекты: Партнёрство в развитии и коммерциализации сервиса. Совместная проработка и запуск моделей монетизации (подписка, корпоративные тарифы, сервисные пакеты и др.). Возможность дальнейшего расширения ассортимента ботов под различные бизнес-задачи и отрасли. Масштабирование решения и запуск новых цифровых сервисов в рамках партнёрской экосистемы.
MVP
ICT tasks
Robotics
Neurotechnology and artificial Intelligence
Software/ IS
During the operation and maintenance of equipment, users and technical staff regularly face the need for quick access to instructions, training materials, and maintenance recommendations. Currently, this information is scattered and stored in PDF files, manuals, and internal documents, making it difficult to quickly find and use it. The main problems: Users spend a lot of time searching for answers in the documentation. Calls to service managers are repetitive and overload the support service. There is no single convenient channel for receiving consultations (text and voice) in a familiar communication environment such as WhatsApp. The human factor leads to delays, errors, and inconsistent responses. As a result, the response time to requests increases, the quality of service decreases, and the operating costs of user support increase.
The introduction of a WhatsApp bot with Gemini Pro integration will significantly improve the efficiency of customer service and user interaction. Expected results: Reduce the response time to user requests due to automatic text and voice responses 24/7. Reducing the burden on service managers, thanks to the processing of standard questions by the bot. Improving the quality of consultations through the use of structured PDF instructions and manuals. A single support channel in a user-friendly environment (WhatsApp). Reduced operational costs for customer service and support. Quickly connect the responsible manager to the chat if necessary to escalate the issue. Increase user satisfaction and transparency of service processes. As a result, the system will provide a faster, more convenient and scalable technical support and service process.
Kanat Mergenbaev
Purpose and description of task (project)
The purpose of the project: Create a WhatsApp service bot that provides user support for equipment maintenance and operation through text and voice responses. The bot should integrate with Gemini Pro and use pre-configured queries to search for information in PDF files: training materials, operating instructions and maintenance. Task description: The bot receives messages from users on WhatsApp and generates requests to Gemini Pro in English. Gemini Pro processes the request using trained data (PDF files with manuals and training materials) and returns a response. The bot displays the received response to the user as text and voices it. If requested by the user, the bot automatically adds a service manager/service manager to the chat or channel for further communication. All Gemini Pro settings must be downloaded and optimized for working with PDF documents in order to provide the most accurate answers. The result: The user receives instant support for the operation and maintenance of equipment, and the service manager is involved only when necessary, which speeds up the resolution of issues and increases the efficiency of maintenance.
Whatsapp
