12.02.26 (inclusive)

The final cost and format of cooperation are discussed after communication, clarification of details and consideration of the application.

MVP

ICT tasks

Media sphere

Intelligent control systems

Software/ IS

The clinic already has separate systems or processes: the call center accepts initial requests, the registry handles recording and visits, and the care department accompanies the patient after treatment. However, there is no unified digital logic between these divisions. Each department operates in its own interface, data is transmitted manually or partially lost, the patient has to re-explain his situation, and the management does not see a complete picture of the patient's path from the first call to repeat visits. To design and implement a single digital ecosystem of the clinic, which will combine the platform of the call center, registry and department of care into one system with shared data, logic and analytics.

The patient is a single object, not three different "contacts" in different departments. Any employee should see up-to-date patient information as part of their role, and the system should automatically transfer it between the stages of the funnel: referral → record → visit → treatment → care → refund. What the ecosystem should include A single patient card available to all departments. A bundle of incoming requests with actual visits and treatment. A general timeline of interactions (calls, recordings, visits, care). Integration of telephony, messengers, CRM and an internal care platform. Patient transfer scenarios between departments without manual actions. A single analytics system: conversion of requests, profitability, returns, revenue. A flexible system of roles and access rights. Why does a business need it? The ecosystem eliminates patient losses at the junctions of departments, increases profitability and returns, improves customer experience and gives managers a transparent picture of the entire funnel. This is the foundation for scaling the clinic and opening new branches without chaos. What do we want to hear from the developer? How do you see the architecture of a single ecosystem? Which modules would you select and how would they interact? How to ensure the stability and security of medical data. What approach do you propose to integrate existing services? The stages of implementation without stopping the current work of the clinic. The final cost and format of cooperation are discussed after communication, clarification of details and consideration of the application.

Agzamova Amina