Binance: Customer Support Representative

Brief description of the vacancy

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users.

Basic requirements (education, skills):

  • College degree or above;

  • Fluency in English;

  • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply;

  • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit;

  • Ability to work under pressure, strong communication skills and exceed beyond expectation;

  • Passionate for the customer service industry and can accept to work under different work shifts, including night shift.

What you will be doing (functional duties):

Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.

Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.


  • Handle back office tickets, and provide 7*24H online enquiries and email replies services to customers;

  • Handle customer enquiries, advice and suggestions via email or online tools;

  • Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation;

  • Handle customer complaints, any special cases or ad hoc tasks.

What we offer (social package, benefits, bonuses):

  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry;
  • Fast moving, challenging and unique business problems;
  • International work environment and flat organisation;
  • Great career development opportunities in a growing company;
  • Possibility for relocation and international transfers mid-career;
  • Competitive salary;
  • Flexible working hours, Casual work attire.