Binance: Customer Support Representative
Brief description of the vacancy
Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users.
Basic requirements (education, skills):
College degree or above;
Fluency in English;
Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply;
High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit;
Ability to work under pressure, strong communication skills and exceed beyond expectation;
Passionate for the customer service industry and can accept to work under different work shifts, including night shift.
What you will be doing (functional duties):
Customer Support is extremely important for us and we hope to create a platform where our users are well supported with excellent quality, fast response time, and accurate information.
Support is via ticketing system and a live chat and will include but not limited to customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform.
Handle back office tickets, and provide 7*24H online enquiries and email replies services to customers;
Handle customer enquiries, advice and suggestions via email or online tools;
Support other business units with customer liaison, accurately document customer requests and advice, and provide feedback in the form of documentation;
Handle customer complaints, any special cases or ad hoc tasks.
What we offer (social package, benefits, bonuses):
- Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry;
- Fast moving, challenging and unique business problems;
- International work environment and flat organisation;
- Great career development opportunities in a growing company;
- Possibility for relocation and international transfers mid-career;
- Competitive salary;
- Flexible working hours, Casual work attire.