Glovo_Glover Specialist

Brief description of the vacancy

Glover Specialist

YOUR WORK-LIFE OPPORTUNITY: The Glover Specialist will be responsible to lead and supervise the Glover Specialist as they conduct day-to-day operations, managing the Couriers, helping and creating organizational and program budgets in collaboration with Management and ensuring organizational effectiveness by providing leadership for the organizations financial and operations functions.BE A PART OF A TEAM WHERE YOU WILL:  

  • Plans and oversees strategic, operational, and administrative programs, projects, and/or services of broad significance to the organization within the designated functional area of focus.
  • Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
  • Provides strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus.
  • Recruit, train and onboard the entire fleet of Couriers (couriers) in the new city
  • Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of Couriers
  • Have a Data Sensitive approach, making sure that all the information is transferred to our database and reports
  • Analyzes, designs, documents, and implements internal reporting systems and procedures for the organization or business entity, within a specified functional area of operation, as applicable to the specified functional area of focus.
  • Be responsible for all documentation and contracts of Couriers in the city
  • Be there for the Couriers when they need support
  • Take care of procurement, ensuring that all Couriers receive the work kit and are ready to spread the Glovo brand
  • Ensure that all Couriers are properly trained and prepared to provide feedback to the Fleet Operations Manager
  • Manage scheduling, attendance and general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs
  • Communicate effectively with the local Operations Manager on customer support processes and operations
  • Improve processes on behalf of Couriers through projects (when necessary)
  • Recommend effective strategies for the financial well-being of Glovo. Improve processes and policies in support of organizational goals.
  • Monitor adherence to rules, regulations, and procedures by Couriers.
  • Identify channels to source new leads and potential Couriers through both online and offline mediums
  • Analyze daily and weekly operation metrics with a macro view of the long-term success of the city.
  • Optimize delivery times and Courier earnings.
  • Develop analytical frameworks and models for your city and the region
  • Oversee organizational insurance policies.
  • Ensure health and Safety committee meetings are held and tasks assigned. Ensure service levels are maintained and customer satisfaction achieved.

YOU HAVE:

  • Diploma or Bachelor’s in Engineering,Economics or similar education is an added advantage.
  • Computer literacy in MS programs or ERP systems.
  • 2 +years of experience in high demanding positions (operations, consulting, investment banking, etc.).
  • Experience in on-demand delivery is a plus
  • Open to directions and collaborative work style and commitment to get the job done
  • Effective English written and communication skills
  • Analytical skills
  • Results oriented, autonomous and efficient
  • Ability to challenge and debate issues of importance to the organization.
  • Ability to look at situations from several points of view
  • Persuasive with details and facts
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