Who we are & why we’re hiring:
Our company is a leading SaaS provider that enable businesses of all sizes to deliver exceptional customer experiences. Our innovative platform offers a full range of features and capabilities, including intelligent routing, IVR, call recording, analytics, and more.Location: Almaty, Kazakhstan
In this role, you’ll:
Provide expert level support for our clients on complex problem resolution
Troubleshoot SIP call flows, call quality, network problems and portal features, including peering providers and upstream SIP Carriers
Collaborate with other teams and escalate sophisticated problems where a course of action is not immediately obvious by maintaining full ownership of the issue, ensuring the customer is fully informed until the resolution
Handle customer support inquiries via ticketing system and email
Maintain and develop support knowledge base by documenting support processes, procedures, and templates
In this role, you’ll:
Develop a deep understanding of our product and various operational strategies to enhance client efficiency
Participate in training sessions and online presentations for clients, primarily in English
Provide customer support through messaging platforms, analyze reported issues, and direct them to the appropriate departments
Required:
Basic knowledge of networks is required!
Fresh graduates and 4-course students (preferably in Radio engineering, electronics and telecommunications, Infocommunication technologies and communication systems)
Strong written and verbal communication skills
English - B2/C1
Problem-solving abilities
Team collaboration
Ability to quickly grasp new concepts and technologies
What We Offer:
Competitive salary
After the probation period: €4000/year for medical insurance
A nicely-located, new, spacious office
Top-notch work equipment
Free lunch and healthy snacks every day
Professional development
No calls, messaging only type of work
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