Availability of a computer or laptop;
Stable internet access;
Good written language;
Responsibility and attentiveness;
The desire to learn and develop.

Kolesa Group is an international IT company that builds classifieds for millions of users. Our products are kolesa.kz | krisha.kz | avtoelon.uz — helps people and businesses to sell and buy cars, real estate, goods and services.

The culture of experimentation, team spirit, technology, constant development and the desire to achieve cool results are the hallmarks of the Kolesa Team.

About the vacancy:

We are looking for a project support manager who will be responsible for the outcome of customer support in the areas of Roof Agents and New Buildings — through metrics, processes and team effectiveness.

The first and second line teams are in your area of responsibility.: You manage workload, conversions, and the quality of request processing, and you influence revenue through working with leads and customers. It is important here not just to maintain the process, but to systematically improve it: find bottlenecks, speed up processing, improve quality, and scale the result.

We expect you to:

• Experience in optimizing support/customer service processes;
• Experience in developing, implementing, and managing KPIs and operational metrics;
• Experience in forming and implementing the department's development strategy;
• Practical experience in automating business processes in the service (real cases will be a plus);
• Experience in solving management problems and building effective cooperation with cross-functional teams;
• The ability to motivate a team and build an environment for the growth and development of employees;
• Experience in managing a team of at least 20 people.

Floraexpress.ru — a gift and flower marketplace with a history of over 18 years. We have delivered over 300,000 shipments to 144 countries worldwide.

We are developing an online platform through which users order flowers and gifts all over the world.

We work without unnecessary bureaucracy, we value initiative and common sense.

What needs to be done

Develop and maintain an online store based on the marketplace model

Refine the functionality of the front and back

Participate in product optimization and development

Work in conjunction with the manager and the SEOs

Maintain stable operation of the service as orders grow

What is required

Full-stack development experience of at least 4 years

Confident work with backend (Python / SQL), understanding frontend

Experience working with real, loaded projects

The ability to understand someone else's code and carefully refine the system

Analytical thinking, responsibility, attention to detail

The ability to work independently and bring tasks to results

• Development experience in any programming language is welcome

• Higher/incomplete higher education (graduate from university)

• English is a confident language level

• Sociability, sociability, friendly attitude when communicating with clients

• Good speech  

• Sales experience (B2B will be an advantage);
• Negotiation and presentation skills;
• Experience working with clients and supporting transactions;
• Competent business communication and correspondence;
• Experience working with exhibitions or events would be a plus.;
• Confident command of CRM, Excel and office tools;
• Willingness to work in a dynamic mode, including on event days.

• A confident Node.js/TypeScript or Go (one of them, plus both)
• REST API, webhooks, understanding HTTP under the hood (statuses, delays, timeouts, idempotence)
• Experience with queues — RabbitMQ or Kafka
• Databases: MongoDB / PostgreSQL, Redis
• Docker, a basic understanding of Kubernetes (pods, deployments, logs)
• Git, code review, conscious teamwork
• English at the document reading level

That would be a plus

• Integration experience with WhatsApp Business API / Cloud API / other messenger platforms
• Experience working with CRM systems (amoCRM, Bitrix24, HubSpot, etc.) — especially their API and webhook mechanisms
• Getting to know ClickHouse, Elasticsearch
• GitLab CI/CD, ArgoCD
• Experience in reverse engineering protocols / parsing binary formats

• Experience: at least 5 years in project management or innovation.
• Education: higher or postgraduate (specialized additional education will be a plus).
• In-depth knowledge of the legislation of the Republic of Kazakhstan (subsurface use, R&D financing rules).

• Skills in conducting technical audits and working with design and estimate documentation.
• Knowledge of English.
• Knowledge of project portfolio management and digital transformation methodologies.

• Negotiation and presentation skills.

• At least 3 years of experience in developing business programs for forums, conferences or major events;
• Experience in IT, digital, or technology (AI, startups, innovation, etc.);
• Practical experience in creating a program from scratch;
• Skills of working with high-level speakers and attracting headliners;
• Understanding the global technological agenda and current trends;
• The ability to structure content and build strong program logic;
• English — at least Upper-Intermediate;
• Experience in preparing content materials and working with cross-functional teams.

Basic requirements for an office manager:

1. Good oral and written communication skills The ability to communicate politely with clients, employees and partners.
2. Responsibility and attentiveness It is important not to lose documents, applications, contacts and assignments.
3. Organization The ability to keep order in the office, documents, tables and workflows.
4. Basic PC knowledge Word, Excel, Google Tables, WhatsApp, mail, working with files and documents.
5. The ability to work with documents Preparation of powers of attorney, letters, applications, invoices and other office documents.
6. Communication skills The ability to quickly find a common language with customers, colleagues and suppliers.
7. Sense of duty Timely execution of manager's orders and work tasks.
8. Stress resistance Calm response to urgent tasks, calls and various work situations.
9. Punctuality Compliance with the work schedule and deadlines for completing tasks.
10. Learning ability Willingness to quickly understand the company's business, products, and internal processes.

Basic requirements for an SMM specialist:

1. Social media experience Preferably experience on Instagram, TikTok, WhatsApp Business or other platforms.
2. The ability to create content Write texts for posts, stories, reels, make simple layouts and visuals.
3. Good written language The ability to write clearly, without mistakes, in a selling and lively style.
4. Understanding sales through social media It is important to be able not only to design beautifully, but to attract customers and bring them to the application.
5. Skills of working with Canva / CapCut / InShot To create stories, videos, product cards, covers, and promotional materials.
6. Creativity The ability to come up with ideas for posts, stories, promotions, and engaging content.
7. Responsibility and consistency Follow the content plan, publish materials on time, and don't disappear.
8. The ability to analyze the result Watch the coverage, reactions, and requests and understand which content works best.
9. Photo and video editing skills Be able to shoot simple product reviews, make short videos and stories.
10. Learning ability Quickly understand the company's products, target audience, and features.