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Price: 0

Number of applications: 5

An AI module for a contact center in the field of transport and logistics services
Customer

Асылбек Оңдасынов
Decision acceptance deadline

10.12.25 (inclusive)

Form of award

As a result, it requires a separate discussion.

Product status

Finished product

Task type

ICT tasks

Сфера применения

Railway industry

Область задачи

Neurotechnology and artificial Intelligence

Purpose and description of task (project)

Необходимо разработать AI-модуль, который сможет автоматически совершать звонки, вести диалог с клиентом на RU/KZ/EN, собирать данные, отвечать на типовые вопросы, фиксировать результаты и передавать информацию в внутренние системы.

Type of product

Module, integration

Problem description

The contact center processes a large number of requests from clients on transportation, contract processing and applications on a daily basis.

Expected effect

Functionality: • script auto-call; • speech recognition and synthesis; • interactive dialog (IVR without buttons); • recording results, creating applications; • integration with IP. Reducing operator workload, speeding up request processing, automating up to 70% of routine calls

Full name of responsible person

Ondasynov Asylbek

Note

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