Price: 100000
Number of applications: 5
23.06.26 (inclusive)
Payment
Idea
ICT tasks
Medicine
Other technological solutions
Software/ IS
Currently, more than 40% of administrative and clinical processes in private medicine are performed manually. Patient records are kept in shared notebooks, local Excel spreadsheets, or in non-specialized CRMs that do not take into account medical specifics. This leads to a number of critical problems: Schedule chaos and double bookings: Due to the lack of a slot retention mechanism (real-time bookings), two call center operators or receptionists often book different patients at the same time to the same doctor. This causes conflicts in the clinic lobby and reputational losses. Uncontrolled cancellations and patient losses: Administrators cancel or delete records without giving reasons. As a result, the business owner does not understand why patients do not reach the clinic: because of the poor work of the operator, distrust of the doctor or the high cost of services. "Distortion" of analytics: Without dividing into "Initial consultations" and "Interim Checkups," management sees the illusion of high workload and 100% conversion, while new, paying patients (primary) may be lost. Lack of synchronization: Marketing generates leads in aggregators (iDoctor) or external CRMs (Bitrix24), and registrars maintain a local database. Double manual data transfer from one system to another takes a huge amount of time and inevitably leads to typos in phone numbers or IINS.
The development and implementation of the "Calendar 2.0" module will radically change the operating model of the medical center: Eliminating the human factor: Double booking errors will be completely eliminated thanks to a 10-minute holding and instant WebSocket interface update. A strict role model will not allow staff to exceed their authority (for example, the registrar will not technically be able to transfer or delete the record) . Optimization of working hours: Automation of processes, integration with Bitrix24 and aggregators will reduce the time spent by staff on administration and manual data migration by 35-50%. Increased profits through downloads: A user-friendly drag-and-drop interface and a clear schedule grid will allow call center operators to find "windows" faster, which together will lead to an increase in the occupancy rate of doctors' schedules and offices to the target 85-90%. Transparent data-driven management: Clinic managers will have access to crystal-clear analytics. Mandatory collection of cancellation reasons and accurate conversion calculation without taking into account "intermediate" techniques (where Conversion = Received / (Total - Intermediate) × 100%) will allow you to identify weaknesses in the sales funnel and objectively evaluate the KPIs of each employee.
Agzamova Amina
Purpose and description of task (project)
Creation of a fault-tolerant, intuitive and automated patient routing system that will combine the work of the call center, registry and medical staff in a single real-time digital space. The main objective of the module is to ensure a seamless recording process, eliminate the human factor in allocating doctors' time, and provide management with end—to-end analytics on the effectiveness of each employee. Detailed description of the functionality and technical solutions: Visualization and smart filtering: Interactive schedule grid with three display modes (by day, week, month). A mechanism is being implemented for instant filtering of slots without reloading the page: by a specific doctor, date, physical branch and city. """"""""""" The color and visual markings change dynamically depending on the status of the record: "Scheduled", "Booked", "Arrived", "Did not arrive", "Canceled", "Bought course / I did not buy the course", "Intermediate inspection". Mechanics of 10-minute armor (Smart-Hold): A unique booking logic is being implemented to prevent double entries (race conditions) in a highly loaded call center. When the patient registration begins, the slot is instantly blocked for other operators for 10 minutes. After this time, if the entry has not been confirmed, the system automatically (without user participation and without updating the page) cancels the reservation, returning the slot to free sale. Dynamic schedule and rewrite (Drag-and-Drop): If a patient needs a visit at a non-standard time that is not on the doctor's schedule, the manager simply enters this time, and the system automatically expands the schedule, generating a new window. The mechanism of fast transfer (rewriting) is implemented patient cards for another time or to another specialist using the visual interface — the old slot is automatically released . Interim checkups: A mechanism has been introduced to create repeat/short visits for patients undergoing treatment using a double click. At the same time, you need to enter a minimum of data (only your full name and phone number), and the card itself is visually different from the initial consultation. The most important business logic: intermediate inspections are algorithmically excluded from the calculation of the arrival conversion to assess the actual sales effectiveness of the call center. Analytics and Dashboards (BI): Administrators get access to pivot tables and graphs. The main metric is the conversion rate of call center managers, which is calculated by the server using a strict formula: Received / (Total - Interim inspections) × 100%. Analytics for cancellation reasons (with fractions of the total number), conversions of specific doctors and branches with the ability to upload reports to Excel are also implemented.
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