Decision acceptance deadline

24.02.26 (inclusive)

Form of award

Payment is discussed with the contractor

Product status

MVP

Task type

ICT tasks

Сфера применения

MedTech

Область задачи

Other technological solutions

Type of product

Software/ IS

Problem description

The main tasks that the system solves • quality control of operators ' work • analysis of conversations based on the meaning, not just on the fact of the call • identification of weaknesses in scripts • monitoring compliance with clinic standards • reduction of the human factor • Increased conversion to recording and treatment

Expected effect

The main tasks that the system solves • quality control of operators ' work • analysis of conversations based on the meaning, not just on the fact of the call • identification of weaknesses in scripts • monitoring compliance with clinic standards • reduction of the human factor • Increased conversion to recording and treatment

Full name of responsible person

Agzamova Amina

Purpose and description of task (project)

Create a SaaS solution that: • automatically captures and analyzes call center calls • provides objective analysis of the quality of communications • identifies the causes of patient loss • integrates with medical CRM / MIS / Digital Clinic Hub • helps to increase conversion without increasing the advertising budget

Note