Astana Hub is looking for a strong PR specialist (maternity position) who knows how to build effective communication with the media, quickly navigates the information agenda and helps to form a strong public image of the company.

What is important:

• At least 5 years of experience in PR, press service or corporate communications;
• Excellent written and oral communication skills in Kazakh and Russian;
• English — at least Upper-Intermediate;
• Experience working with the media and supporting public communications;
• Ability to work in multitasking mode, react quickly and make decisions;
• Information analysis skills and preparation of high-quality communication materials.

• Higher education in management, public administration, international relations or related fields;
• At least 3 years of experience in leadership positions;
• English language proficiency at least C1 level;
• Proven experience in organizing major government, international or corporate events;
• Successful experience in managing projects, teams, and budgets;
• Understanding current trends and the global ecosystem of artificial intelligence;
• Developed skills in strategic planning, communication and partnership management.

• Significant work experience in the field of commercial real estate management, marketing or development

• Work experience in a managerial position in the management of shopping, office or multifunctional centers

• Experience working with high-class facilities that meet high standards of customer service

• Formation and launch of management structures

• Development and implementation of commercial strategies, including the involvement of anchor tenants and B2B partners

• Transformation of marketing and customer experience (CJM, loyalty programs, omnichannel services)

• Management of large real estate objects

• Working in international commercial real estate companies is an advantage

• Adapting international business models to the Central Asian market is an advantage

• Significant work experience in the field of commercial real estate management, marketing or development

• Work experience in a managerial position in the management of shopping, office or multifunctional centers

• Experience working with high-class facilities that meet high standards of customer service

• Formation and launch of management structures

• Development and implementation of commercial strategies, including the involvement of anchor tenants and B2B partners

• Transformation of marketing and customer experience (CJM, loyalty programs, omnichannel services)

• Management of large real estate objects

• Working in international commercial real estate companies is an advantage

• Adapting international business models to the Central Asian market is an advantage

We are looking for a Director of the Participant support Office to join the Astana Hub team, who will take customer service to a new level. If you know how to build effective support services, automate processes, and inspire your team to achieve great results, join us.  

What we expect from you:

• Experience in creating, developing, or scaling a customer support service;
• Experience in managing a team of at least 15 people, including setting KPIs, implementing SLAs, and evaluating employee performance;
• Key indicator analysis, reporting, and data-driven decision-making skills;
• Experience in process automation and implementation of digital tools in customer service;
• Understanding the principles of a high level of customer service and focusing on improving the quality of service;
• Developed managerial, organizational and communication skills.

• Higher education in management, public administration, international relations or related fields;
• At least 3 years of experience in leadership positions;
• English language proficiency at least C1 level;
• Proven experience in organizing major government, international or corporate events;
• Successful experience in managing projects, teams, and budgets;
• Understanding current trends and the global ecosystem of artificial intelligence;
• Developed skills in strategic planning, communication and partnership management.

• Experience in organizing and conducting events for less than 5 years;
• Knowledge of Russian, Kazakh, and English will be an advantage.; 
• Experience working with contracts, commercial proposals, estimates and budgets;
• Analytical thinking, attention to detail and the ability to quickly resolve organizational issues;
• Experience interacting with clients, partners, contractors, suppliers, speakers, and other stakeholders;
• The advantage will be the experience of working in international companies, quasi-public sector, national companies, educational projects or the banking sector.

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-       Collecting, analyzing, structuring, and formalizing business and user requirements.

-       Preparation of technical assignments, user stories, use cases, and acceptance criteria.

-       Modeling of As-Is/ To-Be processes, description of roles, approval routes, statuses, business rules, data , and integration scenarios.

-       Conducting interviews, facilitating work meetings, demonstrations, and customer approvals.

-       Managing changes in requirements and supporting them throughout the implementation lifecycle.

-       Understanding API integrations, SQL, principles of working with data, role models of access and logging.

-       Experience working with NocoDB, CRM, ERP, and internal digital platforms.

-       Highly organized, systematic thinking, attention to detail and the ability to coordinate interests different sides.

-       Confident ownership of JIRA, Miro, Figma.

·       Higher and/or postgraduate technical education in the relevant field of study.

·       An additional advantage will be the availability of education or advanced training in the field of information technology, IT infrastructure management, information security, project or process management.

·       Work experience in the field of activity is at least 5 years.

·       Work experience in senior positions or experience coordinating the work of technical specialists.

·       Experience in organizing technical support for users and maintenance of IT infrastructure.

·       Understanding the principles of building and functioning of server, network, and user infrastructure.

·       Experience in organizing technical support for events and operation of multimedia equipment.

·       Skills in personnel management, task setting, and performance control.

·       Skills in budget planning, cost control, and resource management.