Planyway is a project management tool that has confirmed its high status by entering the AstanaHUB International Technology Park.

We are a team committed to making Planyway the best planning tool. The Customer Support manager will help speed up this process by working closely with the team and the product manager. Join us if you like helping people and developing the product!

What to do:

• Answer user questions and help them solve technical problems
• Write clear product instructions (Help guide)
• Collect and organize user reviews, questions, and suggestions (including NPS, Churn feedback)
• Share insights with the product team from users

Welcome to the team if you have:

• Upper Intermediate and English level higher
• At least 2 years of experience in Customer Support years in Saas
• Technical education
• The ability to systematize and analyze information
• Excellent communication skills
• Strong teamwork skills
• The desire to understand all the features of the product
• Multitasking skills

What we offer

We support the freedom of creativity and the flight of engineering thought. We strive for every member of our team to reach their potential. We try to take care of our employees. This is where remote and office teams feel as comfortable as possible.

About work and payment:

• White and timely wages
• Official employment
• Up to 5% monthly result premium
• Help with home office for remote employees
• Flexible start of the working day

About growth and development:

• Individual development track
• Compensation for professional certification within the framework of individual tracks
• Internal meetings on various topics and detailed guides

A few words about the process:

First, we study the resume with the whole team. Sometimes the process can go a little slower than usual. But don't worry — not a single resume will be lost.

The first interview is given to those who are most suitable in terms of experience and skills. It's all business — if you're in the crosshairs, we'll be sure to get in touch.

The process can take up to 3-4 weeks. Sometimes it's faster, but sometimes it takes a little longer, depending on schedules and vacations.

Interview. Sometimes we call HR first, sometimes 1-2 meetings with the team — depends on the situation.

We're taking a break to discuss with the team. And then it's either an offer, or we stay in touch and don't lose contact :)

We will be glad to work in a team with people who love their job!

• Organization and control of the work of call center operators
• Handling incoming and outgoing calls (if necessary)
• Quality control of customer service and compliance with standards
• Training and adaptation of new employees
• Analysis of performance indicators (KPIs) and preparation of reports
• Solving complex and conflict situations with clients
• Interaction with other departments of the company

• Work experience in a call center from 1-2 years (as a senior operator or manager is an advantage)
• Team management skills and leadership qualities
• Excellent communication skills and stress tolerance
• Ability to work with CRM systems and databases
• Analytical thinking and result orientation
• Good oral and written communication skills

• Experience in implementing sales or service scripts
• Knowledge of sales techniques and handling objections
• Learning and mentoring experience

• Competitive salary + KPI bonuses
• Comfortable working conditions (office/hybrid/remote)
• The opportunity for career growth
• Training and development at the expense of the company
• Friendly team

InfraDAM is an enterprise product catalog and digital asset management (PIM/DAM) platform for a group of companies with a marketplace load. The microservice platform includes a core catalog outline, asynchronous data processing services, and integration with external systems.

Area of responsibility

• E2E/API autotests of key contours (catalog, search, import/export, bulk operations)

• Load testing (baseline, spike, soak)

• Release quality: quality gates, release readiness, defect leakage control

• Non-functional requirements: latency/error budget/saturation

Must-have

• 5+ years of QA automation

• Strong testing API (Postman/Newman, pytest, Playwright/Cypress for smoke UI)

• Load Testing (k6/JMeter/Gatling)

• Understanding observability (Grafana/Prometheus, reading metrics and logs)

• Experience of highload systems with databases/search/queues

Preferably

• SQL/PostgreSQL/ClickHouse at the diagnostic level

• Basic understanding of OpenSearch

• Integration of tests into GitLab CI/CD

• InfraDAM is an enterprise product catalog and digital asset management (PIM/DAM) platform for a group of companies with a marketplace load. The microservice platform includes a core catalog outline, asynchronous data processing services, and integration with external systems.
• The task is to sharpen the AI contour of the product: vector search, RAG/agents, on-premises and cloud LLM, quality/cost/performance control.

Stack

• Python, LangChain/LlamaIndex/their own orchestrators

• Embeddings + vector DB/OpenSearch vector

• LLM serving (locally + cloud), eval framework

• ClickHouse (together with Data), feature/event pipelines

Expectations

• Architecture of AI functions in the catalog

• Prompt/agent design and guardrails

• Offline/online eval, A/B and quality metrics

• Optimizing latency and cost of inference

Must-have

• Production experience with LLM/RAG

• Retrieval/hybrid search (BM25 + vector)

• MLOps/LLMOps practices (monitoring, versioning, fallback)

• Strong Applied Mathematics/ML Engineering

• InfraDAM is an enterprise product catalog and digital asset management (PIM/DAM) platform for a group of companies with a marketplace load. The microservice platform includes a core catalog outline, asynchronous data processing services, and integration with external systems.
• Develop the Python contour: import/export/parsing/enhancement services, async pipelines and integrations.

Stack

• Python 3.11+, FastAPI, SQLAlchemy, Pydantic

• Task queues (TaskIQ/Celery-like), Redis, RabbitMQ

• PostgreSQL, S3/MinIO, gRPC, Docker/K8s

Expectations

• Building sustainable async workflows

• Idempotence, retry/DLQ, fault tolerance

• Parsing results analysis service

• Integration with LLM/vector search at the service level

Must-have

• 5+ years of Python backend

Akvelon Inc. works in the field of software development based on various technologies. Our company is a member of the vendor program, which gives employees the opportunity to work with clients in the United States and other countries (Microsoft, Facebook, Airbnb, Dropbox, Pinterest, and many others). This is a great opportunity to learn and work with leading engineers from world-renowned companies.

An American website that combines social news, content ratings, and discussions. Also called the "homepage of the internet," it attracts more than 500 million people every month because of their shared interests, inviting them to share, vote, comment, and create something new in thousands of communities. Come for the cats, stay for the sympathy. The international division helps us achieve our goal of creating a community and connecting all people in the world to it by working in multiple teams. We connect users with each other through engaging real-time communication. We help users find the best content at the right time with the right surface product. And we are laying the architectural foundations and creating experiences that help communities thrive internationally. These efforts are aimed at further growth, and you, as a server engineer, bring joy to millions of new and existing users. As a key member of our small, dynamically developing engineering team, you will lead high-impact projects working at the intersection of server systems, monetization, and platform scalability. We have successfully launched key features and are expanding our team to offer users new, innovative ways to earn money.

Responsibilities

• Designing and developing backend systems with a deep understanding of their operation, with an emphasis on latency, scalability, and reliability
• Development and support of backend services in accordance with the best engineering practices
• Writing clean, testable, and maintainable code using SOLID principles and proven design patterns
• Participation in the development of the overall architecture of the platform, work with complex distributed systems and multiple internal and external integrations
• Ensuring high fault tolerance, observability, automation, and operational efficiency

Requirements

• At least 5 years of experience as a Backend Engineer using Go and one or more languages: Python, Ruby, Java or C++

• Confident command of Go (required)

• Deep understanding of GraphQL, REST, HTTP, and Thrift, as well as experience designing scalable and supported APIs

• Experience working with distributed cache systems and large-scale distributed data warehouses (e.g. Cassandra)

• Practical experience with Kubernetes, Kafka and Redis

• Experience working with AWS and/or Google Cloud Platform (GCP)
• The complete intersection of working hours with the time zone of Western Europe

We offer

• Career development
• Professional certification
• Mentoring
• Medical insurance
• Corporate events
• Flexible work options (hybrid/remote)
• Paid leave and sick leave

Akvelon Inc. is an international IT company specializing in software development using a wide range of modern technologies. As a member of global partner programs, the company provides employees with the opportunity to collaborate with leading technology organizations such as Microsoft, Facebook, Airbnb, Dropbox, Pinterest and others.

The project within which this position is open is a large American platform for social news aggregation, content rating and online discussions, bringing together more than 500 million monthly users. The company's international focus is aimed at developing a global user community and creating technological solutions that ensure interaction, personalization of content and scalability of the platform.

Responsibilities

• Development of scalable and extensible backend components according to product requirements

• Writing and maintaining unit tests

• Conducting and optimizing load testing

• Implementation of interaction between internal services

• Design and development of highly loaded distributed systems

Requirements

• At least 5 years of experience as a Backend Engineer

• Strong knowledge and practical experience working with Go and Python

• Experience using GraphQL, Thrift or gRPC

• Strong command of SQL

• Experience in designing and implementing distributed systems operating under high load
  

• Experience working with partitioning, sharding, and replication technologies

• Practical experience working with Kafka, Cassandra, Redis, PostgreSQL

• Experience in developing custom public applications
• Willingness to work with partial time overlap with the team in the PST time zone (before 10:00 AM PST)

We offer

• Professional and career development opportunities

• Support in obtaining professional certifications

• Mentoring Program 

• Medical insurance

• Participation in corporate events

• Flexible work formats (hybrid/remote)

• Paid leave and sick days

Basic requirements (education, skills)

- Knowledge of Java Core, Collections, Stream API.

- Understanding the principles of OOP, SOLID, and design patterns.

- Experience developing on Spring Boot.

- Experience working with databases (PostgreSQL, MySQL, MongoDB).

- Experience in developing RESTful services.

- Experience working in a multithreaded Java environment.

What you have to do

- Development and support of backend services on Java (17/21+);

- Spring-based application development Boot, Spring MVC, Spring Data;

- Working with databases and optimization SQL queries;

- REST API development and service integration;

- Containerization of applications using Docker;

- Working with the Git version control system;

- Writing unit and integration tests (JUnit, Mockito).

What we offer (Social package, benefits)

- Growth and development in one of the fastest growing E-Commerce companies;

- Ambitious tasks;

- Modern office;

- An energetic team;

- Discounts on the company's products;

- Corporate events.

Basic requirements (education, skills)

•  Understanding SDLC, understanding CI/CD;
• Experience in implementing autotesting;
• Working with Jira/Allur;
• Quality metrics;
• Systemic, structural, and critical thinking;
• Conflict management skills (QA vs Dev, QA vs PO, etc.);
• The ability to establish transparent communication.

What you have to do

1. Managing people:

• Download planning;
• Setting up Testing standards;
• Lead mentoring.

2. Testing processes

What we offer (Social package, benefits)

 Growth and development in one of the fastest growing E-Commerce companies;

 Ambitious goals;

 Modern office;

 An energetic team;

 Discounts on the company's products;

  Corporate events.

Basic requirements (education, skills)

- Work experience of 4 years and above;

- Knowledge of OOP principles, SOLID, design patterns;

- Knowledge of Java Springboot, Java Collection Framework, Java Stream Framework;

- Mastery of multithreading skills;

- Experience writing integration tests.

What you have to do

- Develop backend solutions in Java;

- Create micro-services and participate in integration projects; - Participate in code review;

What we offer (Social package, benefits)

- Growth and development in one of the fastest growing E-Commerce companies;

- Ambitious tasks;

- Modern office;

- An energetic team;

- Discounts on the company's products;

- Corporate events.