Vacancies
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Customer Retention Manager
What is important:
- Good oral and written communication skills
- Negotiation and objection management skills
- Stress tolerance, flexibility and developed emotional intelligence
- Knowledge of Russian and Kazakh languages
Sales Manager for the Retention Department
Requirement:
- You know two languages: Kazakh and Russian (required)
- You can communicate and find a common language with any person.
- Do you set specific goals for yourself and want to earn a lot?
Specialist in adaptation and training
What we expect from you:
- Experience in training, adapting, or developing employees — experience with sales teams will be especially useful.
- Understanding how the sales cycle works and how managers influence the outcome
- The ability to explain complex things in a simple and understandable language
- The ability to keep the audience's attention and conduct live training, rather than just reading a presentation.
- The ability to quickly dive into processes and see where the team is losing effectiveness
- The ability to give constructive feedback and help employees grow
- Independence: we appreciate people who come not only with a problem, but also with a solution.
- Consistency and organization — it is important to be able to build processes, and not work chaotically.
- Willingness to work at a high pace and adapt to business changes
- Experience in sales or working within a commercial unit will be a strong advantage.
HR Business Partner (HRBP)
What will you do:
- Diagnose business units on your own: identify HR risks, bottlenecks in teams, and offer solutions without reminders
- To hold regular meetings with the heads of business lines is to be their thinking partner, not the executor of requests.
- Launch and lead projects to increase engagement, reduce turnover, and strengthen culture — from an idea to a measurable result
- Participate in the development of team structures, grades, KPIs, and motivation schemes.
- Conduct the processes of hiring key roles together with recruiters: profile, funnel, final selection
- Organize the adaptation of new employees so that they achieve results in the first 90 days
- Initiate and conduct staff assessment: 360°, performance review, calibrations
- Identify and develop HiPo employees, form a talent pool
- To accompany difficult HR situations: conflicts, dismissals, restructurings - while maintaining a human approach
- Generate weekly/monthly HR analytics and draw conclusions that influence decisions.
Performance Marketing Manager
Who are we looking for:
- At least 2+ years of experience in performance marketing
- Mandatory experience with Meta Ads, Google Ads and TikTok Ads
- The experience of promoting mobile apps will be a great advantage.
- Understanding mobile attribution and experience with tracking systems (AppsFlyer, Adjust, GA4)
- The ability to analyze the effectiveness of channels not only by CPI, CAC, CPL, CPA, CR, but also by product metrics (LTV, retention, payback)
- Strong analytical skills: the ability to work with data, hypotheses, funnels, and attribution models
- Proactivity and initiative — the ability to independently find growth points and propose improvements
- Willingness to work closely with the sales department to improve the quality of leads and increase revenue conversion
- The experience of setting hypotheses and constantly testing creatives
- The ability to form briefings and provide structured feedback to the production and design team
- Understanding which creatives influence performance metrics and how to scale successful bundles
- Result orientation and the ability to quickly adapt to changes in channels
The Architect
- At least 5+ years of experience in software development
- For at least 4 years as a developer on real-world product projects: asynchronous code, database schema design, production service support, debugging performance issues, memory leaks, race conditions, deadlines.
- For at least 2 years as a system/solution architect or technical specialist with responsibility for product architecture: designing systems from scratch, choosing a stack, and protecting technical solutions.
- Technical competencies
System design:
- Microservice and event-oriented architecture (Saga, CQRS, Outbox). API design: REST, gRPC, GraphQL versioning, backward compatibility, idempotence.
- Message brokers: Kafka, RabbitMQ, NATS. Databases: PostgreSQL, Redis, MongoDB, ClickHouse indexes, sharding, replication.
- Caching and disabling.
- Distributed systems:
- CAP, eventual consistency, idempotence.
- Distributed transactions that compensate for operations.
- Fault tolerance: circuit breaker, retry with backoff, bulkhead, graceful degradation. Profiling and load testing.
- Infrastructure:
- Docker, Docker Swarm/Kubernetes. CI/CD: blue-green and canary-deplo. Observability: logging, metrics (Prometheus), tracking (OpenTelemetry, Jaeger). Security: OAuth2, JWT, mTLS, OWASP Top 10.
- ML infrastructure:
- Serving models (Triton, TorchServe, vLLM), batching, GPU planning. Model versioning, A/B tests, drift. LLM monitoring: agent orchestration, RAG, vector databases (Qdrant, Weaviate, pgvector), context management and token budget.
Senior GenAI Engineer
• 5-7+ years of experience in backend/ML/AI
• Confident Python (async, API design, clean architecture)
• Practical experience with LLM API (OpenAI, Anthropic, open-source)
• Experience in building RAG systems
• Understanding embeddings and vector search
• Experience with PyTorch / HuggingFace
• Experience working with Docker and deployment in the cloud
• Understanding the principles of scalable systems
Senior Full-Stack Developer (Python / Svelte / AWS)
Software Country is a technology company focused on providing software development services to clients worldwide. Our tech knowledge coupled with our deep industry expertise is what allows us to create effective high-quality solutions. We have been helping enterprises scale engineering capacity and deliver efficient software since 1993.As a Senior Full-Stack Developer you will work on a DNA-Encoded Libraries (DEL) project for a major pharmaceutical company, focusing on integration between web portals, backend services, databases, and ETL systems.
The role includes development and maintenance of web portal functionality, backend services, and database integrations. While a DBA supports the database environment, you should be comfortable handling simple database-related tasks independently.
The environment includes ETL pipelines built with Python and orchestrated via Airflow. Experience with AWS, Airflow, or similar orchestration tools is preferred. Strong Python skills are required, along with a willingness to learn and support parts of the existing ETL infrastructure.
Over time, you will contribute to small improvements and fixes across the ETL API and database layers as they are closely connected to the web portal.
The infrastructure is hosted on Kubernetes and supported by dedicated DevOps engineers. Basic understanding of Kubernetes development practices, along with willingness to learn deployment and debugging within Kubernetes, Jenkins, and Argo CD environments, is expected. Prior experience with these technologies is a plus.
Technical Writer
Responsibilities:
- Create, review, and maintain technical, user, and process documentation. (guides, manuals, policies, templates, trainings).
- Manage and support documentation for company-wide initiatives, including ISMS, QMS, DMS, and compliance-related projects.
- Own the company’s Document Management System (DMS), including its implementation, maintenance, and continuous improvement.
- Prepare and update documentation required for audits, certifications, and internal reviews.
- Collaborate with cross-functional teams (Engineering, Security, Compliance, Operations) to gather requirements and align documentation.
- Ensure document version control, approval workflows, and compliance with internal standards.
- Support preparation of internal communications and training materials related to documentation and compliance.
- Process documentation requests and keep internal knowledge bases up to date.
- Contribute to process improvements and reduction/optimization of existing policies.
- Complete reporting and documentation-related tasks as requested by management.
What we expect:
- 3+ years of experience as a Technical Writer, Documentation Specialist, or in a similar role.
- Experience working with technical, compliance, or process documentation.
- Strong written communication skills in English (C1+ or higher).
- Experience with document management systems and structured documentation workflows.
- Ability to collaborate with multiple stakeholders and handle feedback from different teams.
- Good time management and attention to detail.
- Basic understanding of IT environments, information security, or compliance frameworks is an advantage.
Business Analyst
- At least 3 years of experience as a business analyst in IT projects;
- Practical experience in process modeling in BPMN and/or UML notations;
- Experience working with task trackers (Jira, Kaiten or similar) and knowledge bases (Confluence/Notion);
- Understanding the software development lifecycle (SDLC) and agile methodologies (Scrum/Kanban).
That would be a plus:
- Basic knowledge of SQL (the ability to write a simple SELECT to validate data);
- Experience in designing integrations (REST API, JSON/XML formats).