Team growth and project expansion are always good news, but new challenges often come with them. One of these challenges for us was the chaos in documentation and knowledge. Information about processes, standards, and solutions was scattered across various chat rooms, files, and some of the knowledge remained in the minds of employees. This led to loss of time, duplication of work, and difficulties in adapting new team members.

Why did we choose Yandex Wiki?

We were looking for a convenient and simple tool that would be accessible to all employees and easily adaptable to our needs. The Yandex Wiki seemed like a great solution:

• The ease of creating and editing pages that does not require deep technical knowledge.
• The ability to structure information by sections and categories.
• Integration with the Yandex services we already use.

      • Accessibility from anywhere, which is especially important for remote and hybrid work.

How was the implementation process

1. Information analysis and systematization We have collected all the key documents, instructions and checklists, highlighted recurring topics and frequently asked questions.
2. Structuring the knowledge base We have created a logical and convenient navigation through the sections: processes, product, support, onboarding, FAQ, etc. The main rule is that any employee should quickly find the information they need, even if they have only been on the team for a week.
3. Team training We conducted short training sessions and gave short instructions on how to use the Yandex Wiki and why it is important to update information.

       4. Regular updates and quality control We have assigned responsibility for each section so that the information is always relevant and useful. We have implemented the practice of periodic knowledge base reviews.

What we got as a result

• We have reduced the adaptation time for new employees — now a beginner can independently learn the basic processes and get involved in the work faster.
• The number of recurring questions has been reduced — employees have received a single source of truth.
• We have increased the transparency of processes — everyone understands how and why a particular task is being done.
• We've freed up the time of leaders and specialists — there's less need to explain the same thing, and we can focus on developing the product and the team.

Why a Knowledge Base is an investment in growth

For a startup and an IT team, the knowledge base is not just a convenient reference. This is a tool that:

• It helps to preserve and transfer experience.
• Simplifies communication.
• Reduces risks when changing employees.
• Creates conditions for scaling without loss of quality.

If your team has not yet used such a tool, I recommend that you do not delay — start small and gradually develop the base. This will pay off quickly and will help you make your work more efficient and comfortable.