Binance: Financial Derivatives Specialist (Customer Support)

Краткое описание

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users

Basic requirements (education, skills):

  • Bachelor’s degree or diploma, preferably in finance-related major;

  • Prior customer support experience with exposure to an e-commerce or financial industry background is a must;

  • Excellent communication skill in English; additional knowledge of other Asian languages would be an advantage;

  • Familiar with CS operation and business processes, with a strong ability for problem solving and strong number driven approach.

What you will be doing (functional duties):

  • Coordinate and handle customer inquiries about Binance financial derivatives, and retain regular customers;

  • Solve customer complaint issues, and create and document report analysis;

  • Optimize customer complaint processes and improve service quality;

  • Handle unpredictable emergencies in an efficient and timely manner;

  • Perform adhoc tasks and reports assigned by shift leader and/or managers.

What we offer (social package, benefits, bonuses):

  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry;
  • Fast moving, challenging and unique business problems;
  • International work environment and flat organisation;
  • Great career development opportunities in a growing company;
  • Possibility for relocation and international transfers mid-career;
  • Competitive salary;
  • Flexible working hours, Casual work attire.