Technical support engineer L2-L3 (Thai project)

Brief description of the vacancy

The international team of Weigandt Consulting invites support engineers to a Thailand project on migration and support of Oracle solutions.

Key responsibilities:

  • incidents, tasks, and problem resolution;
  • collecting, preparing, and cleansing of data for incidents following the instructions;
  • documentation of already realized solutions (e.g.: training materials, user guides);
  • an analytical mindset and the ability to use your academic knowledge to tackle specific business problems;
  • capability to see beyond a single issue, understand its possible broader implications, developing an understanding of system interactions;
  • confident English level (B2).

Required working knowledge of:

  • ticketing tools/systems;
  • understanding functional and technical system documentation (user manuals, system high and low-level architecture, user interfaces, and database tables description);
  • SQL, PL/SQL enough to prepare a typical report or work-around for incident resolution.

Nice to have:

  • Ability to read code and understand the logic of program components written on Java, Pro*C, Linux shell (KSH, Bash, etc.), PL/SQL, Python

Great benefits:

  • Salary to be discussed on the results of the interview;
  • Official contract in accordance with country legislation;
  • Flexible work format: remotely anywhere or in our cozy office in Armenia;
  • Benefits program: compensation of Professional, Workplace, Health, Children, Sports, Services, Culture expenses by your choice;
  • Working with an international team on exciting and challenging projects;
  • Great opportunity to realize your professional potential and fulfill your career ambitions.