The post has been translated automatically. Original language: Russian English
Today let's discuss the CSI survey, or Customer Satisfaction Index — the customer satisfaction index. This tool not only measures satisfaction, but also helps to improve it.
Why is it important?
Increase Loyalty: Satisfied customers become loyal customers.
Correction of defects: Allows you to identify weaknesses in your service and eliminate them.
Reputation Improvement: Positive reviews can attract new customers.
What questions should I ask?
Overall Impression Assessment: What is your overall impression of the service?
Staff assessment: How satisfied are you with the professionalism and attitude of the staff?
Product/service evaluation: Does the quality of the product or service meet your expectations?
How to conduct a CSI survey?
Platform selection: Surveys can be conducted via e-mail, mobile applications or a website, such as testograf.ru .
Anonymity: To get honest answers, it is better to make the survey anonymous.
Data Analysis: After collecting the information, conduct analytical work to identify trends and problems.
Ready-made CSI survey template
The CSI survey is not just a "beautiful phrase", but a real tool for measuring and improving the quality of service. If you don't use it in your work yet — choose the right tool for conducting surveys, and the results will not keep you waiting!
Today let's discuss the CSI survey, or Customer Satisfaction Index — the customer satisfaction index. This tool not only measures satisfaction, but also helps to improve it.
Why is it important?
Increase Loyalty: Satisfied customers become loyal customers.
Correction of defects: Allows you to identify weaknesses in your service and eliminate them.
Reputation Improvement: Positive reviews can attract new customers.
What questions should I ask?
Overall Impression Assessment: What is your overall impression of the service?
Staff assessment: How satisfied are you with the professionalism and attitude of the staff?
Product/service evaluation: Does the quality of the product or service meet your expectations?
How to conduct a CSI survey?
Platform selection: Surveys can be conducted via e-mail, mobile applications or a website, such as testograf.ru .
Anonymity: To get honest answers, it is better to make the survey anonymous.
Data Analysis: After collecting the information, conduct analytical work to identify trends and problems.
Ready-made CSI survey template
The CSI survey is not just a "beautiful phrase", but a real tool for measuring and improving the quality of service. If you don't use it in your work yet — choose the right tool for conducting surveys, and the results will not keep you waiting!
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