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What is RPA and why does a business need it?

In the context of constant changes and increasing competition in the business, RPA stands out as an effective tool to increase productivity, reduce costs and improve the quality of customer service.

According to statistics from Beeline Business, the volume of the global RPA market in 2022 amounted to 10.1 billion dollars.

Today we will analyze what it is and what it is for business.

Robotic Process Automation (RPA) is a technology based on the use of software "robots" that are able to automate repetitive tasks previously performed by humans. These robots can analyze data, interact with various systems and perform operations imitating human actions. 

However, unlike humans, robots do not get tired, do not make mistakes and are able to work around the clock.


1) Efficiency and speed

RPA allows you to automate tasks at high speed, which significantly increases productivity and reduces time costs.

2) Accuracy and reliability

Robots ensure high accuracy in completing tasks, their work does not depend on the human factor, which helps to reduce the likelihood of errors.

3) Saving time and resources

Automating repetitive tasks frees up human resources for more important tasks, improving the efficiency of business processes.

4) Integration and compatibility

It integrates seamlessly with existing systems and applications, ensuring compatibility with various technologies and infrastructure.

5) Fast implementation and scalability

It can be implemented relatively quickly, as well as easily scaled depending on the changing needs of the organization.


1) Limited adaptation

Robots are not able to adapt to non-standard situations without human intervention, which can lead to problems with changes in tasks.

2) Lack of creativity

They also do not have creativity and cannot independently make decisions in non-standard situations, requiring human intervention.

3) The difficulty in automating some tasks

RPA may encounter difficulties in processing unstructured data, which makes it less efficient in certain scenarios.

4) Dependence on the quality of the input data

Changes in the user interfaces of products may require improvements in the robot program, which may affect its effectiveness.

5) Implementation and maintenance costs

The initial investment in RPA implementation can be significant, and maintenance also requires significantly more resources and financial costs than simple web development.

Let's highlight the main areas where RPA is applied the most: 

  • Financial activities

Automated reconciliation of information and account processing to improve the accuracy and efficiency of financial processes.

  • Working with staff

Maintaining reports, schedules, employee databases, payment management and accounting for personnel changes using robots to optimize resources.

  • E-commerce

Automation of operations with goods, order processing, analysis of supply and demand, as well as document management for effective management of procurement and sales processes.

  • IT sphere

Robots are used to delimit access, manage accounts, and monitor the status of information systems.

  • Accounting

Automation of recognition of documentation and financial transactions, which helps to increase the efficiency of accounting processes.

Most often, RPA is useful in cases where extensive data processing and repeated routine operations are needed.

However, there are scenarios where the implementation of RPA may be less effective or even undesirable:

  • Problems with the data format

Possible difficulties of RPA in processing information in a non-standard form, for example, in the case of applications.

  • Lack of consistency

When it is not possible to develop a clear plan of action, the RPA may be ineffective or useless.

  • Non-digitized information

Problems of RPA efficiency when working with paper documents, voice messages, etc.

In this case, we can offer you the development of a system with which many tasks will be solved, for this you can familiarize yourself with our web development service.

To integrate RPA into your business processes, you need to follow several steps: 

1) Setting goals

Define automation goals by selecting the processes that will be assigned to robots. Take into account the degree of automation, the economic effect, the probability of failures and their criticality.

2) Staff training

Find qualified specialists to program the solution and provide its support.

3) Development of the algorithm of each process

Create a sequence of operations, determine methods for detecting and eliminating failures, and develop an algorithm for each automated process.

4) Software installation, startup and debugging

Install the software, start the system, and debug. At this stage, vulnerabilities are identified and eliminated, the reliability of the solution is improved and the elements are refined.

5) Maintenance and modernization

After the successful implementation of business process automation, programmers carry out maintenance and upgrade of the system.

The following criteria are taken into account when selecting processes for automation:

1) Transaction frequency

Preference is given to processes with a high frequency of operations, as their automation becomes more profitable.

2) Compliance with standards

Priority is given to processes with a clear and understandable sequence of actions that comply with standards.

3) Return on investment in RPA

The payback of solutions is estimated. If it is low, the possibility of abandoning automation at the current stage of business development is considered.

4) Readability of information

The ability of software tools to correctly and accurately recognize data is taken into account. The OCR add-in can be used to process scanned images.

It is important to note that RPA is not just an automation tool, but also a solution that can increase the efficiency and competitiveness of a business.

Also, friends, if you realized that RPA is not suitable for you, you can familiarize yourself with our services on . The consultation is free!

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