SS&C GIDS, an international fintech leader, has combined a BPM system, digital assistants, and generative AI to rethink the customer experience. Previously, each client's request required manual verification, writing a letter and sending it. Now most of the work is done automatically: the employee enters the data, the digital assistant checks it, requests a personalized letter from the language model, after which it passes the final control and is sent to the client.

The results are impressive. The processing speed of requests has tripled. There are significantly fewer errors. Employees can now focus on more complex and valuable tasks. More than 800,000 operations per month are performed without human intervention. And the business has regained almost 900,000 hours a year.

It's not just automation. This is a new level of intelligent customer service. A system improvement that simultaneously improves the quality of service and reduces costs.

You can read the full case here: Open the SS&C GIDS case