Imagine: Your contact center is overloaded, customers wait 10 minutes for a response, and hundreds of requests are simply lost. The operators are working at their limits, but 80% of the requests are typical questions that can be automated.

This was a challenge faced by our client, a large non–profit organization in the financial sector.

The loss of applications reached 112,945 per year, and the operators were busy with routine processing of recurring issues.

Decision: We developed EvoChat, which took care of 80% of typical requests. Now operators focus only on complex requests, and the system instantly responds to customers 24/7.

Results after implementation: The total number of requests is 150,500 per year.

120,400 requests were processed without operator involvement.

The number of applications lost in the queue is 0.The speed and quality of service have increased significantly.

Our client is now processing more requests without increasing staff or losing customers.

Do you want to get the same results? It's time to implement smart solutions.