Correspondence with clients is one of the most frequent points of contact in sales. We exchange messages, answer questions, and clarify details. But the key point is dealing with objections.

"Expensive", "I'll think about it", "we haven't decided yet" — all this is not a rejection, but a signal: the client is in doubt, looking for support, wants to make sure that he chooses the right one.

The problem: every time, managers come up with answers from scratch.

If you have several people in your team, sooner or later you will come across this:

 • One answers softly and competently.

 • The other person writes harshly or dryly.

 • The third one just gets lost and doesn't answer anything.

The result is a different style, lost clients, and nerves from scratch.

Solution: quick replies in Chatapp.online

Quick Replies is a feature that allows you to save template phrases and insert them into a conversation in one click.

You have written competent, well—developed answers once, and then the whole team works in the same style: without fiction, without losses, with a focus on the client.

How does this help with objections?

Imagine a client writes:

 "Thanks, but it's expensive."

Instead of frantically searching for something to say, the manager clicks on one template, adapts it to a specific situation, and the client receives a confident, reasoned answer.:

 I understand that the price may seem higher than the average. We use [premium materials/high standards/deliver results], so the cost is higher. And what do you compare it with, if it's not a secret?

, "Expensive"

 We're not the cheapest, and it's true. But customers choose us for [results/quality/guarantees] that really work. And what do you compare it with?

"I'll think about it"

 Of course, I understand. Often the decision depends on [price/quality/contractor]. What is the most important thing for you to make a decision right now?

"We don't know you"

 To be honest, we are not the most hyped company. But we have already done [figures/cases], and here is a review from a client in a similar niche 👉 [link].

1. Saving time.

Managers don't spend 5 minutes at a time on the same thing.

2. Confidence among beginners.

They do not get lost in dialogues, but work according to ready-made scripts.

3. Uniform style.

Everyone speaks to clients "in the same language" — politely, professionally, without self-activity.

4. Increase conversion rate.

Customers receive competent answers and make the decision to buy more often.

How to implement quick responses

 1. Collect a list of frequent objections.

 2. Write down 1-2 possible answers for each one.

 3. Enter them as quick answers.

 4. Conduct a mini-training for the team: how to use it.

 5. Update and improve the templates once a month.

✍️ Conclusion

Objections are normal.

And if you have ready-made answers in your team, you:

 • relieve the fears of customers,

 • Save time,

 • Boost sales.

Chatapp.online gives you a convenient tool for this — quick answers. Just start using: https://chatapp.online/ru/help/quick-answers/