Paper storm gives way to digital breeze: how the E-COM PRIME Company strives to give Sandyq Group employees time 

It's no secret to anyone who has ever touched on HR processes: a new employee is not only a plus one person per team, but also a weighty bundle of papers. The change in the contract is a few more sheets. Wasted time, nerves and, of course, costs. For one of the largest multi-format companies in Kazakhstan, Sandyq Group, this "paper storm" has become a serious challenge. But they found the digital key to a new HR milestone. This is the personnel electronic document Management (CED) solution from E-COM PRIME Company. 

Sandyq Group is a Kazakhstani group of companies in the field of hospitality that unites Sandyq national cuisine restaurants, Tary ethno-coffee shops, Madeleine coffee chain and Pana hotels. All the brands of the group are united by attention to quality, a modern approach and a deep connection with the cultural heritage of Kazakhstan. The company is actively developing and confidently occupies the position of one of the leaders in the HoReCa industry in the market. 

Why is paper a manual labor business? 

When a company grows, as it does with the Sandyq Group, every business process begins to be tested for strength. Routine seems to be eating up time imperceptibly, but in reality it's millions of tenge flowing through your fingers. 

"The idea of switching to QED has been discussed for a long time, but it has become especially relevant in the last six months – against the background of increasing document flow and the need to accelerate internal processes," says Adelina Vasilyeva, business analyst at Sandyq Group. – "The starting point was the desire for digital transformation, as well as requests from departments that faced delays due to paper procedures." 

And this is logical. Just imagine: endless searches, couriers delivering stacks of papers between branches, and among them lost documents, mistakes, fingerprints on forms. It's not just an inconvenience, it's a fiasco. According to a Deloitte study, 30-40% of office workers' working hours are spent searching for information and paperwork, and the average is 3.5 hours per day. 

"The main difficulties are the loss of time for delivery, the human factor (errors, signatures in the wrong place), as well as the need for physical storage. All this slows down business processes and reduces the overall flexibility of the company," adds the Sandyq Group business analyst, describing a picture familiar to every HR working with securities. 

The path to a solution for the Sandyq Group 

The transition to QED is also a transformation of thinking. The company had its doubts. First of all, whether it will be possible to involve all departments and partners quickly, how employees will react, and how reliable and legally secure this decision is. 

But Sandyq Group approached the issue systematically. In just 2 months, from the moment of the first discussion to the final decision, the company conducted an internal audit, studied offers from several suppliers and conducted testing. This was not an impulsive decision (because the company is very large), but the result of a balanced analysis. 

Why E-COM PRIME Company? 

"It was important for us that the platform was intuitive, scalable and at the same time met all legal requirements. E-COM PRIME offered a clear interface, flexible integration with our systems and very active customer support at all stages – from the pilot to the implementation," explains the choice of Adelina Vasilyeva. 

This choice reflects the key needs of any large company: reliability, ease of use, and confidence in support. After all, technology serves people, not the other way around, and E-COM PRIME actively supports this philosophy. 

Mahabbat Niyazalieva, Head of the Sandyq Group Human Resources Department, shares: "Do you know what is the most valuable thing in our work? Time. And it takes a lot of time for a mountain of papers, which grows with each new employee. Now we want to take this invisible weight off our shoulders. Therefore, the transition to KEDO is an important step for our company." 

The solution from the E-COM PRIME Company in practice 

"Our KEDO solution is a kind of evolution of HR processes. We see how companies that implement it are literally flourishing, getting rid of routine and focusing on strategically important tasks. Our goal in cooperation with the Sandyq Group is to make it easy to sign every employment contract, order, or vacation document. Without loss of legal force, without risks and bureaucracy. We have carefully developed an intuitive interface so that even a person who is far from IT feels confident. And, not least, we ensure the full legal purity of all transactions, in accordance with the legislation of the Republic of Kazakhstan," comments Timur Marusiak, Executive Director of E-COM PRIME. 

As practice shows, digitalization is changing HR globally: according to research, companies using automated HR systems reduce paperwork time by 50-70%. And these are hundreds of hours that HR specialists can now devote to employee development, adaptation and training, rather than tedious paperwork. 

Employee reactions and expectations 

With the introduction of QED, the Sandyq Group expects to reduce costs for printing, paper, shipping, and archival storage. But even more important for them is saving employees time, which was previously spent on manual processes and waiting for signatures. After all, these are indirect, but very significant benefits. 

Sandyq Group staff's reaction: "Most colleagues reacted positively to the innovation, especially those who were faced with large volumes of documents. Of course, there are skeptics – this is normal. But the more they see how convenient and fast it is, the less doubt they have." This confirms one simple truth: people value convenience and efficiency. When you see that a task that took hours is solved in minutes, resistance is replaced not just by acceptance, but by gratitude. 

QEDO as a philosophy 

At the current stage, the most difficult thing for the Sandyq Group is to change its internal habits. People are used to paper, and it takes time and support to change their mindset to electronic culture. This is the main essence of transformation.: It's not about programs, it's about people. E-COM PRIME understands this. That is why the emphasis is on comprehensive support, training and adaptation. The goal of E-COM PRIME Company is to create a new, more efficient and comfortable digital culture in the company. 

The Sandyq Group and E-COM PRIME case is a vivid example of how modern technology, applied wisely and with constant support, can change familiar processes, free up valuable resources and give a company a new lease of life. 

Let your staff do what's really important!