Medical centers, clinics and dentists process hundreds, thousands of calls every day: patients make appointments, specify the cost of services, are interested in available specialists, and leave complaints. But how many opportunities are lost due to lack of control over communication? 

AICA Speech Analytics is a modern tool for analyzing telephone conversations that helps medical businesses improve the quality of service, identify patient complaints and increase revenue.

What is speech analytics for medical centers?

AICA Speech Analytics is a technology that allows you to analyze phone calls and identify key metrics that affect business success.

• Automatic conversation analysis: The system converts call recordings into text and evaluates interactions with patients.
• Service quality assessment: Defines how employees follow scripts, provide information, and close sales.
• Identification of problems: Finds areas of growth, including non-compliance with standards or loss of potential customers.
• Generating insights: It helps to understand which services are most in demand and what needs to be improved.

Why do medical centers and clinics need speech analytics?

1. Improving the quality of service

Each call from a patient is an opportunity to improve their experience. AICA evaluates the interaction of staff with patients, determining how politely and effectively dialogues are conducted. Thanks to the analysis, you will be able to:

• Increase the conversion of calls to an appointment.
• Reduce the number of communication errors.
• Strengthen patient loyalty.

2. Monitoring the work of employees

The system allows you to:

• Analyze how employees follow scripts and provide information.
• Identify errors or non-compliance with service standards.
• Objectively evaluate the results of the team's work.

3. Increase in income

Speech analytics helps to find additional opportunities for growth:

• Recommendations for improving the work of employees.
• Identify popular services (such as MRI or dental procedures) to enhance marketing.
• Evaluating the effectiveness of advertising campaigns and their impact on incoming calls.

4. Identification of conflicts and customer complaints

Automation of call analysis helps to find conflict cases, complaints of missed recordings or incorrect processing by clinic staff. This reduces risks and increases the transparency of the work.

Key features of AICA Speech Analytics

• Converting calls to text (transcription of Kazakh, Russian languages): Automatic audio-to-text translation with high accuracy.
• Service quality assessment: Analyzes compliance with standards and script execution.
• Identifying key queries: For example, "pelvic MRI", "dentist consultation", "Ultrasound of organs".
• Generating reports: Clear and convenient reports for business management.

Why choose AICA?

• Support for Kazakh and Russian languages: This makes the platform an ideal solution for local businesses.
• Ease of use: The intuitive interface and automation allow you to save time.
• Business adaptation: Customize the analysis to suit the specifics of your medical center or clinic.
• High accuracy: Artificial intelligence technologies provide up to 98% analysis accuracy.

How do I start using AICA?

1. Connection: Go through the consultation and registration.
2. Download the call records: Select the period that you want to analyze the calls and upload them to the system.
3. Get the data: The system will automatically translate audio into text, analyze the text of each conversation, give a general analysis of all calls, and make recommendations for improving performance.
4. Apply the recommendations: Improve the service, increase the conversion rate and earn more!

AICA speech analytics is a reliable tool for managing the clinic, monitoring the work of employees, improving service and increasing revenue.