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The investigation was underway, or the Culture of incident- and problem-management at Ozon

Let's talk about how incident and problem management works in Ozon and how it is similar to the work of detectives. The investigative article will be interesting to anyone who has ever thought about how large companies not only cope with force majeure, but also learn from their mistakes. Let's talk about the inner kitchen and why incident and problem management is not a "bureaucracy", but a magic wand on the way to stability.

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Александра Артёмова

Aug. 19, 2025 14:05

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