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The ability to use the OpenAI voice bot with any SIP PBX, including Bitrix24 telephony

OpenAI artificial intelligence-based voice bots are becoming an increasingly popular tool for automating communication with customers over the phone. One of the key advantages of such solutions is versatility due to the support of the SIP protocol, which allows the voice bot to be integrated not only with Bitrix24 telephony, but also with almost any SIP PBX used in business.

The OpenAI Real-Time voice bot can be connected to your SIP PBX as a regular SIP user or a cloud PBX. This means that the solution works with modern IP stations from any manufacturer, including office and virtual PBX systems that support the SIP protocol. Thus, regardless of whether you use an internal corporate PBX, provider telephony, or Bitrix24 telephony, you can easily add a voice bot to your infrastructure.

Use cases for the bot include:

  • A backup employee on the line who answers calls when all operators are busy or after hours.;
  • An assistant in dial-up groups that provides an automatic response when operators do not answer.;
  • Processing typical client requests without human intervention;
  • Automatic voice notification (for example, about the working hours, promotions, order status).

The connection process is extremely simple:

  1. On the website of the voice bot provider gulin.kz create a new user and get an individual SIP login and password for the bot.
  2. Specify this information in the settings of your SIP PBX or in the settings of Bitrix24 telephony when adding a new SIP user or cloud PBX.
  3. Set up a dialogue scenario for the bot, from a simple greeting to complex business logic through integration with automation platforms, such as Dify AI.
  4. In the phone system settings, set the rules for routing calls to the added SIP account of the bot in the necessary cases - when there is no response, during non—working hours, for processing individual directions.
  • Universal integration: The SIP protocol is supported on most office and cloud PBX systems.
  • Minimum time required: it takes only a few minutes to start and connect.
  • Scalability: you can connect multiple bots, distributing the load or specialized functions.
  • Savings: The bot replaces the operator on simple routine calls.

As a result, using the OpenAI voice bot with any SIP PBX, including Bitrix24 telephony, is an effective step towards business automation, increasing the availability and quality of customer service.

We have completed the development of a voice bot based on OpenAI Real Time (this is the same ChatGPT that can communicate with voice) and in honor of this, we offer a free trial period of 3 months from the moment the bot was created.

Our voice bot can easily integrate with any SIP PBX, including Bitrix24 telephony. In Bitrix, it can be configured as an intelligent answering machine that will work, for example, during non-business hours. A separate app for the marketplace will appear soon.

When popular usage scenarios appear, we quickly implement the necessary settings.

An affiliate program is available for specialists and companies!

instructions for creating a voice bot

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АНТОН ГУЛИН

May 19, 2025 12:09

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