Brief Description

Responsibilities

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Company: "Caspy Tender" LLP
Product: e-procurement system

The technical support manager accompanies the users of the Caspy Tender trading platform: suppliers and customers. The main task is to promptly resolve technical and procedural issues related to working in the e-procurement system.

Responsibilities

1. Advising users on working in the Caspy Tender system (phone, mail, messengers).

2. Support for registration, entry, EDS, filing applications, signing contracts.

3. Analysis of user requests and initial diagnosis of technical problems.

4. Transmitting complex incidents to developers with a correct description and replay logic.

5. Monitoring the status of requests until a complete solution.

6. Maintaining a database of requests and sample cases.

7. Participation in the testing of new functionality (UAT) from the user's point of view.

8. Preparation of instructions and reference materials for users.

Requirements

1. Experience in technical support of IT systems or services - at least 1 year.

2. Understanding how web systems, personal accounts, and user roles work.

3. Basic understanding of EDS (Kazakhstan), document signing, authorization.

4. Good oral and written communication skills (Kazakh, Russian).

5. The ability to quickly understand new processes and systems.

6. Stress tolerance and the ability to work with a large number of requests

It will be a plus:

– experience working with electronic procurement, trading platforms, EDI;

– experience working with CRM or ticket systems (Jira, Zendesk and analogues).

Conditions

1. Full employment.

2. Official employment.

3. Working for an IT company with its own product.

4. Product and business process training.

5. The opportunity to become a senior specialist or business analyst.

6. Salary is based on the results of the interview.

Short description

Our company has developed and implemented an electronic trading platform OTP.kz designed to participate in public procurement through an electronic store.

Responsibilities

•  Business requirements collection and analysis and process modeling (BPMN, UML) ; 
• Writing a performance for developers, designers;
• Conflict requirements documentation;  
• Checking the application's web interface;    
• Development of technical documentation;   
• Control over the execution of tasks by the developer; 
• Show functionality to customers;  
• Work on Scrum / Agile . 

Requirements

• Mastering modeling tools: BPMN, UML, ER-diagrams;  
• Confluence, ability to work in Bitrix;  
• Understanding architecture and development principles (Agile, Scrum) ;  
• Ability to document and describe requirements at the level of API services and their interaction.

Terms and conditions

Full-time work.  Work schedule 9.00 - 18.00

Brief Description

Responsibilities

Requirements

Conditions

Contact Information

Brief Description

Responsibilities

Requirements

Conditions

Contact Information

Brief Description

Responsibilities

Requirements

Conditions

Contact Information

Brief Description

Responsibilities

Requirements

Conditions

Contact Information

Brief Description

Responsibilities

Requirements

Conditions

Contact Information

Brief Description

Responsibilities

Requirements

Conditions

Contact Information