Company: "Caspy Tender" LLP
Product: e-procurement system
The technical support manager accompanies the users of the Caspy Tender trading platform: suppliers and customers. The main task is to promptly resolve technical and procedural issues related to working in the e-procurement system.
Responsibilities
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Advising users on working in the Caspy Tender system (phone, mail, messengers).
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Support for registration, entry, EDS, filing applications, signing contracts.
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Analysis of user requests and initial diagnosis of technical problems.
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Transmitting complex incidents to developers with a correct description and replay logic.
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Monitoring the status of requests until a complete solution.
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Maintaining a database of requests and sample cases.
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Participation in the testing of new functionality (UAT) from the user's point of view.
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Preparation of instructions and reference materials for users.
Requirements
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Experience in technical support of IT systems or services - at least 1 year.
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Understanding how web systems, personal accounts, and user roles work.
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Basic understanding of EDS (Kazakhstan), document signing, authorization.
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Good oral and written communication skills (Kazakh, Russian).
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The ability to quickly understand new processes and systems.
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Stress tolerance and the ability to work with a large number of requests
It will be a plus:
– experience working with electronic procurement, trading platforms, EDI;
– experience working with CRM or ticket systems (Jira, Zendesk and analogues).
Conditions
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Full employment.
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Official employment.
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Working for an IT company with its own product.
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Product and business process training.
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The opportunity to become a senior specialist or business analyst.
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Salary is based on the results of the interview.
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