inDrive.Couriers are growing in the B2B segment — in the first quarter of 2025, the number of business customers increased by 33% compared to last year. To support this growth and make the service even more convenient for companies, InDrive has launched a new free service: parcel insurance and priority support.

The courier delivery service of the global InDrive transport and urban services platform has introduced a new "Business Mode" functionality in Kazakhstan, a specialized solution for entrepreneurs and small business owners. The launch of the new product was a response to the growing demand from the business segment: the number of B2B users increased by 33% in the first quarter of 2025 compared to the same period last year.

Business Mode offers two main solutions for optimizing corporate logistics. The company provides insurance coverage for parcels in the amount of up to 25,000 tenge in case of loss, theft or damage through partnership with the international insurance company MIC. At the same time, users receive priority customer support with instant technical assistance, which has already led to a 1.5-fold increase in customer satisfaction.

An analysis of the use of the platform shows that food is most often delivered to Almaty — this is 10% of all orders. Clothing is in second place with 9%. Auto parts, medicines, and flowers are also popular. Food delivery also dominates in Astana (17%), followed by clothing, flowers, household goods and electronics.

The pilot testing demonstrated a positive market reaction. Business Mode users have increased the frequency of orders and are more actively using advanced functionality, including complex routes with multiple addresses.

"Kazakhstani companies are looking for simplicity, reliability and speed in logistics solutions. The "business mode" combines these needs into a single product. We are creating a practical tool that meets the operational requirements of modern business and the expectations of our customers," InDrive noted.

A third increase in the number of users over the quarter confirms that InDrive.Couriers is becoming an important partner for the digital transformation of local businesses. The service already operates in a wide variety of areas, from shops to pharmacies.

Recall that a distinctive feature of all InDrive services is the ability for the customer of the service and the courier to directly negotiate the terms of the transaction, in particular the price. Providing equal choice to all participants in the transaction, no hidden fees, and transparent partnership terms are all parts of the fair deal that InDrive provides on its platform. This approach is consistent with the company's mission to stand up to injustice by giving people more choice. 

About InDrive

InDrive is a global transportation and urban services platform headquartered in Mountain View, California, USA. The InDrive app has been downloaded over 280 million times and is the second most downloaded ride-hailing app for the third year in a row. In addition to travel, InDrive provides a growing range of urban services, including intercity and freight transportation, courier and B2B delivery. In 2023, InDrive launched New Ventures, a venture capital and M&A division.

InDrive operates in more than 888 cities in 48 countries. Guided by its mission, the company aims to have a positive impact on the lives of billions of people by 2030. She achieves this goal both through her core activities supporting local communities through a fair pricing model, and through the work of her non-profit organization inVision. inVision's community strengthening programs help develop education, sports, arts and science, gender equality, and other important initiatives.  

More information on www.inDrive.com