We are looking for a Director of the Participant support Office to join the Astana Hub team, who will take customer service to a new level. If you know how to build effective support services, automate processes, and inspire your team to achieve great results, join us.  

What we expect from you:

• Experience in creating, developing, or scaling a customer support service;
• Experience in managing a team of at least 15 people, including setting KPIs, implementing SLAs, and evaluating employee performance;
• Key indicator analysis, reporting, and data-driven decision-making skills;
• Experience in process automation and implementation of digital tools in customer service;
• Understanding the principles of a high level of customer service and focusing on improving the quality of service;
• Developed managerial, organizational and communication skills.

• Higher education in management, public administration, international relations or related fields;
• At least 3 years of experience in leadership positions;
• English language proficiency at least C1 level;
• Proven experience in organizing major government, international or corporate events;
• Successful experience in managing projects, teams, and budgets;
• Understanding current trends and the global ecosystem of artificial intelligence;
• Developed skills in strategic planning, communication and partnership management.

• Experience in organizing and conducting events for less than 5 years;
• Knowledge of Russian, Kazakh, and English will be an advantage.; 
• Experience working with contracts, commercial proposals, estimates and budgets;
• Analytical thinking, attention to detail and the ability to quickly resolve organizational issues;
• Experience interacting with clients, partners, contractors, suppliers, speakers, and other stakeholders;
• The advantage will be the experience of working in international companies, quasi-public sector, national companies, educational projects or the banking sector.

·       Higher and/or postgraduate technical education in the relevant field of study.

·       An additional advantage will be the availability of education or advanced training in the field of information technology, IT infrastructure management, information security, project or process management.

·       Work experience in the field of activity is at least 5 years.

·       Work experience in senior positions or experience coordinating the work of technical specialists.

·       Experience in organizing technical support for users and maintenance of IT infrastructure.

·       Understanding the principles of building and functioning of server, network, and user infrastructure.

·       Experience in organizing technical support for events and operation of multimedia equipment.

·       Skills in personnel management, task setting, and performance control.

·       Skills in budget planning, cost control, and resource management.

• At least 2 years of experience as a Scrum master or project manager
• Understanding and practical application of Agile/Scrum;
• Managing processes and helping the team achieve sprint goals;
• The ability to remove obstacles and resolve conflicts;
• Coaching, motivation, and team self-organization development;
• Leadership skills and teamwork skills;
• Experience working with Notion, Jira, Miro and CSM/PSM I certificates (will be an advantage);
• Striving for the development and exchange of knowledge.

• Skills in preparing technical specifications, reports and analytical materials;
• Experience in preparing presentations and public speaking;
• Fluency in Russian and English at the C1 level (business correspondence, negotiations, presentations);
• Work experience of at least 5 years, including experience in project management and participation in their implementation.

• Project and operational management, budget planning and KPI skills for at least 4 years;

• Experience working with startups, contractors, mentors, and experts, as well as organizing events, will be an advantage.;

• Communication skills, analytical thinking and result orientation;

• Knowledge of English and international acceleration practices will be an advantage.

• Higher legal, technical or specialized education;
• 4 years of work experience in the field of occupational health and safety, fire or industrial safety;
• Information collection, systematization and analysis skills;
• Knowledge of the legislation of the Republic of Kazakhstan in the field of occupational safety, technology and fire safety;
• Experience in conducting audits, inspections and risk assessment;
• Ability to work with documentation and regulations;
• Good oral and written communication.

We will be an advantage:

• Experience working with video surveillance and access control systems;
• Effective interaction skills with various departments of the company;
• Experience of participating in projects for the development and improvement of security processes.

• Sales experience (B2B will be an advantage);
• Negotiation and presentation skills;
• Experience working with clients and supporting transactions;
• Competent business communication and correspondence;
• Experience working with exhibitions or events would be a plus.;
• Confident command of CRM, Excel and office tools;
• Willingness to work in a dynamic mode, including on event days.

• Experience: at least 5 years in project management or innovation.
• Education: higher or postgraduate (specialized additional education will be a plus).
• In-depth knowledge of the legislation of the Republic of Kazakhstan (subsurface use, R&D financing rules).

• Skills in conducting technical audits and working with design and estimate documentation.
• Knowledge of English.
• Knowledge of project portfolio management and digital transformation methodologies.

• Negotiation and presentation skills.