• Significant work experience in the field of commercial real estate management, marketing or development

• Work experience in a managerial position in the management of shopping, office or multifunctional centers

• Experience working with high-class facilities that meet high standards of customer service

• Formation and launch of management structures

• Development and implementation of commercial strategies, including the involvement of anchor tenants and B2B partners

• Transformation of marketing and customer experience (CJM, loyalty programs, omnichannel services)

• Management of large real estate objects

• Working in international commercial real estate companies is an advantage

• Adapting international business models to the Central Asian market is an advantage

QA

Product Manager

• Significant work experience in the field of commercial real estate management, marketing or development

• Work experience in a managerial position in the management of shopping, office or multifunctional centers

• Experience working with high-class facilities that meet high standards of customer service

• Formation and launch of management structures

• Development and implementation of commercial strategies, including the involvement of anchor tenants and B2B partners

• Transformation of marketing and customer experience (CJM, loyalty programs, omnichannel services)

• Management of large real estate objects

• Working in international commercial real estate companies is an advantage

• Adapting international business models to the Central Asian market is an advantage

We are looking for a Director of the Participant support Office to join the Astana Hub team, who will take customer service to a new level. If you know how to build effective support services, automate processes, and inspire your team to achieve great results, join us.  

What we expect from you:

• Experience in creating, developing, or scaling a customer support service;
• Experience in managing a team of at least 15 people, including setting KPIs, implementing SLAs, and evaluating employee performance;
• Key indicator analysis, reporting, and data-driven decision-making skills;
• Experience in process automation and implementation of digital tools in customer service;
• Understanding the principles of a high level of customer service and focusing on improving the quality of service;
• Developed managerial, organizational and communication skills.

Test vacancy

• Higher education in management, public administration, international relations or related fields;
• At least 3 years of experience in leadership positions;
• English language proficiency at least C1 level;
• Proven experience in organizing major government, international or corporate events;
• Successful experience in managing projects, teams, and budgets;
• Understanding current trends and the global ecosystem of artificial intelligence;
• Developed skills in strategic planning, communication and partnership management.

test

• Experience in organizing and conducting events for less than 5 years;
• Knowledge of Russian, Kazakh, and English will be an advantage.; 
• Experience working with contracts, commercial proposals, estimates and budgets;
• Analytical thinking, attention to detail and the ability to quickly resolve organizational issues;
• Experience interacting with clients, partners, contractors, suppliers, speakers, and other stakeholders;
• The advantage will be the experience of working in international companies, quasi-public sector, national companies, educational projects or the banking sector.

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