• Higher education in Information Technology, Business Informatics, Economics, Finance, Management, or a related field.
• At least 2 years of experience as a Business Analyst, Systems Analyst, or Integration Solutions Analyst.
• Experience in gathering, analysing, documenting, and coordinating business and functional requirements.
• Understanding of information-system integration principles, including APIs, REST/SOAP, JSON, XML, message queues, and file-based data exchange.
• Skills in preparing project and technical documentation, including business requirements, functional requirements, technical specifications, integration specifications, and user scenarios.
• Ability to model business processes and describe system interaction scenarios.
• Experience in preparing tasks for development teams, supporting task delivery, and participating in acceptance of deliverables.
• Skills in developing role and access-rights matrices, with an understanding of user access-control principles.
• Ability to work with large volumes of data and develop and maintain data registers.
• Strong written and verbal communication skills, attention to detail, structured thinking, and the ability to communicate effectively with business stakeholders and technical specialists.

Will be considered an advantage:

• Experience with government information systems, corporate platforms, or large-scale integration projects.
• Knowledge of BPMN, UML, SQL, and requirements/task-management tools such as Jira, Confluence, or similar platforms.
• Experience in digital-transformation projects, information-system implementation, or data-warehouse development.

Higher or incomplete higher education (IT, economics, management, business analysis or related fields);

Basic understanding of business analysis processes and software development lifecycle;

Ability to collect and structure information;

Skills of working with Excel/Google Sheets, PowerPoint/Google Slides;

Good oral and written communication;

Analytical thinking and attention to detail;

It will be a plus: knowledge of BPMN/UML, experience writing requirements, participation in educational or pet projects

- Experience working with technological startup projects and understanding the specifics of solutions in the field of Smart City and artificial intelligence - at least 2 years.

- Practical skills in tracking and mentoring startup teams at different stages of development.

- Experience in conducting strategic sessions, foresight sessions, or strategic planning for project teams.

- Experience in public speaking, event moderation, and presentation sessions (Demo Day, pitch sessions).

- The ability to build an individual development trajectory for each team, taking into account its specifics.

- Communication skills with different audiences, from novice startups to representatives of working groups and the expert community.

- Higher education in information technology, data analysis, applied mathematics, computer science or related fields, or international certifications in Data Analytics, Big Data, Machine Learning and Generative AI (NVIDIA, Google, AWS, Microsoft, Databricks, DeepLearning.AI , Anthropic, OpenAI or similar).

- Practical work experience in the field of data analytics, Big Data, Data Science or Machine Learning for at least 5 years.

- Experience in implementing data analysis, ML and AI projects using AWS, Microsoft Azure, Google Cloud Platform or similar technologies.

- Proficiency in Python (Pandas, NumPy, Scikit-learn, Jupyter Notebook), SQL, and modern data analysis tools.

- Practical experience working with Big Data technologies (Apache Spark, Hadoop, Hive, Databricks or similar).

- Experience in building analytical models, visualizing data, and developing machine learning-based solutions.

- Practical experience in using modern AI tools and generative AI to automate analytical processes.

- At least 1 year of experience in the development and implementation of educational programs in the field of data analytics, Big Data, ML or AI.

- At least 1 year of training experience for employees of government agencies, the corporate sector, educational organizations or students.

- Experience in conducting workshops, intensive courses, professional development programs or corporate training.

- The advantage will be: presentations at international conferences on AI/Data Science/ML/Big Data; availability of publications in international scientific journals or peer-reviewed publications in the fields of Data Science, ML or AI.

- Project support skills, project expert assessment and technical mentoring.

- Higher education in information technology, software engineering or related fields, or the availability of international professional certifications in the field of artificial intelligence and generative AI (Anthropic, NVIDIA, Google, OpenAI, DeepLearning.AI , Microsoft, AWS or similar).

- At least 5 years of commercial software development experience.

- Practical experience in using AI tools for software development (Claude, ChatGPT, Gemini, Cursor, Windsor, GitHub Copilot, Lovable, Bolt.new, Replit AI and others).

- Experience in developing web applications, SaaS products, REST API and integration of external services.

- Strong command of modern programming languages and frameworks (JavaScript/TypeScript, Python, React, Next.js, Node.js or similar).

- Experience working with Git, GitHub, Docker, CI/CD and cloud platforms.

- Practical experience in the implementation of AI automation of business processes, the development of AI agents, AI Workflows and multi-agent systems.

- At least 1 year of experience in teaching AI, generative AI, and AI automation technologies to employees, civil servants, corporate clients, or students.

- Experience in conducting workshops, intensive courses, corporate training or educational programs on AI and Vibe Coding.

- Project team support skills, conducting code reviews and technical mentoring.

Astana Hub is looking for a strong PR specialist (maternity position) who knows how to build effective communication with the media, quickly navigates the information agenda and helps to form a strong public image of the company.

What is important:

• At least 5 years of experience in PR, press service or corporate communications;
• Excellent written and oral communication skills in Kazakh and Russian;
• English — at least Upper-Intermediate;
• Experience working with the media and supporting public communications;
• Ability to work in multitasking mode, react quickly and make decisions;
• Information analysis skills and preparation of high-quality communication materials.

• Higher education in management, public administration, international relations or related fields;
• At least 3 years of experience in leadership positions;
• English language proficiency at least C1 level;
• Proven experience in organizing major government, international or corporate events;
• Successful experience in managing projects, teams, and budgets;
• Understanding current trends and the global ecosystem of artificial intelligence;
• Developed skills in strategic planning, communication and partnership management.

• Significant work experience in the field of commercial real estate management, marketing or development

• Work experience in a managerial position in the management of shopping, office or multifunctional centers

• Experience working with high-class facilities that meet high standards of customer service

• Formation and launch of management structures

• Development and implementation of commercial strategies, including the involvement of anchor tenants and B2B partners

• Transformation of marketing and customer experience (CJM, loyalty programs, omnichannel services)

• Management of large real estate objects

• Working in international commercial real estate companies is an advantage

• Adapting international business models to the Central Asian market is an advantage

• Significant work experience in the field of commercial real estate management, marketing or development

• Work experience in a managerial position in the management of shopping, office or multifunctional centers

• Experience working with high-class facilities that meet high standards of customer service

• Formation and launch of management structures

• Development and implementation of commercial strategies, including the involvement of anchor tenants and B2B partners

• Transformation of marketing and customer experience (CJM, loyalty programs, omnichannel services)

• Management of large real estate objects

• Working in international commercial real estate companies is an advantage

• Adapting international business models to the Central Asian market is an advantage

We are looking for a Director of the Participant support Office to join the Astana Hub team, who will take customer service to a new level. If you know how to build effective support services, automate processes, and inspire your team to achieve great results, join us.  

What we expect from you:

• Experience in creating, developing, or scaling a customer support service;
• Experience in managing a team of at least 15 people, including setting KPIs, implementing SLAs, and evaluating employee performance;
• Key indicator analysis, reporting, and data-driven decision-making skills;
• Experience in process automation and implementation of digital tools in customer service;
• Understanding the principles of a high level of customer service and focusing on improving the quality of service;
• Developed managerial, organizational and communication skills.