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Офис-менеджер в компанию White Hill Capital
Short description
- White hill Capital is a venture investment company (venture fund management company) that specializes in supporting and scaling tech startups. The company works with projects in the early and growth stages, helping them build business models, attract investments and enter regional and international markets.
Responsibilities
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organization and maintenance of effective office work;
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administrative team support;
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work with documents, correspondence and incoming requests;
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coordination of meetings, schedules and internal processes;
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interaction with contractors and service Services.
Requirements
- organization, responsibility, attention to detail;
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Confident mastery of PC and Office programs;
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business communication skills;
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work experience in a similar position will be an advantage
- knowledge of English
Terms and conditions
- work schedule: 5/2, from 9:00 to 18:00to the;
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working in the office;
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fixed salary;
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work in a professional and dynamic team.
Contact information
- +77089087922
- sabina@whitehillcapital.io
Head of IT
We need a specialist with 5+ years of experience in IT infrastructure, a deep understanding of networks, servers, IP telephony, and experience in forming or rebuilding an IT team, including in a remote format. It is important to have a systematic mindset, calmness in incidents, focus on results and willingness to be responsible for the technical outcome and order in the infrastructure.
This is not a "hands-off manager" position. This is a role for a person who designed networks himself, raised telephony, dealt with servers — and now knows how to build a team's system work, including remotely.
- Start: full-time presence in the office in Karaganda for at least 1-2 months (onboarding, auditing, immersion in processes and the team).
- Then: (if you do not live in Karaganda) switch to the remote management format from another city with regular visits to the office (at least once a month).
Team: up to 5 technical specialists + dedicated GPH specialists (DevOps, Telephony specialist, Network Specialist).
Tasks: organization of the Service Desk, uninterrupted operation of the server infrastructure, IP telephony, implementation of AI call centers.
- Fully responsible for the technical result of the IT department.
- To form and rebuild the IT department for real tasks (part of the team is local, part is distributed).
- Strictly prioritize tasks and manage the team's workload, including in a remote format (online planning, reporting).
- Personally participate in complex technical solutions and architecture.
- Be the 3rd line in incidents where "everything has already been tried."
- Design and monitor the implementation of AI solutions, IP telephony, server and network solutions.
- To bring order to the infrastructure and processes systematically, to build stable processes that work even without the physical presence of the head.
- 5+ years in infrastructure IT.
- Real-world experience in forming or rebuilding an IT team.
- Deep understanding of networks: TCP/IP, VLAN, routing, VPN, NAT.
- Practical experience with IP telephony: SIP, VoIP, Asterisk/FreePBX or analogues.
- Server infrastructure: Windows Server and/or Linux, virtualization, fault tolerance.
- Experience in implementing solutions from external clients.
- Willingness to be responsible for the outcome.
- Experience in remote management of a distributed team, or at least the willingness to quickly integrate into such a format.
We definitely won't be suitable if you
- They were in charge, but they didn't get involved in technology.
- You get lost in accidents.
- You don't know how to say no to unrealistic deadlines.
- You ignore the documentation.
- They are used to a sterile environment without chaos and are not ready to restore order in stages.
- We are not ready to combine the start period in the office and further remote format with periodic business trips.
- Call center projects.
- Integration of AI/bots/voice assistants.
- Monitoring and logging.
- Work on SLA and service metrics.
- Systems thinking.
- Calmness in incidents.
- Demanding of yourself and your team.
- Result orientation.
- The ability to build transparent processes and communications in a distributed team (online rituals, incident response rules, reporting).
In the office, with the transfer to the remote
- Audit of infrastructure and projects.
- Division of responsibility within the team.
- Restoring order to tasks and processes.
- Reducing recurring technical issues.
- Setting up the remote control format: regulations, communication channels, dashboards, reporting, on-call processes.
This is a role for a strong technical leader, not for an "IT coordinator" who appears in the office once a month and "looks at reports."
Additional technical knowledge
Telephony and real-time communications
- Asterisk 20 LTS, PJSIP
- AMI / ARI integration
- SIP-aware balancing via Kamailio or OpenSIPS
- Understanding CPS, concurrent calls, and RTP streams
- Configuring and diagnosing RTP (10000-20000 UDP), SIP (5060 UDP)
- QoS for voice traffic (DSCP EF, jitter and packet loss control)
Call center and AI infrastructure
- Architecture of multi-tenant call-center systems
- Integration of AI modules into call processing
- Monitoring the correctness of AI responses and automated reports
- FastAPI (Python), understanding API architecture
- Containerization: Docker, Docker Compose
- Frontend/backend interaction (React + API)
- PostgreSQL 16: Patroni, streaming replication
- etcd (role in the HA cluster)
- Redis + Sentinel (quorum, failover, node diversity)
- Working with CDR and large logs
High Availability and fault tolerance
- VRRP (Keepalived)
- Separation of critical roles by physical servers
- Understanding RTO/RPO
- Designing without SPOF
- Prometheus, Grafana, node_exporter
- VoIP and infrastructure load metrics
- Incident analysis at the architecture level
- VLAN, segmentation, internal network 10.x.x.0/24
- NAT for SIP/RTP
- Latency requirements within the cluster
- UFW, fail2ban, SSH by keys, SSL (Let's Encrypt)
- Conversation records storage, volume calculation
- Backups of PostgreSQL (full + WAL), Asterisk configurations, and records
- SLA work (P1–P4, reaction and recovery time)
- Escalation, on-call
- Preparation of technical reports to clients
Contact phone number +7 775 610 25 84 , HR manager Julia Shander. hr@callbox.biz